Paula M. Davis
Kansas City,USA
Summary
Streamlined administrative workflows and enhanced operational efficiency using technology. Strong collaboration with healthcare professionals ensures optimal patient care and satisfaction. Demonstrated expertise in data analysis and records management across healthcare and tax examination roles.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Tax Examiner
United States Department of Treasury I.R.S.
Kansas City, USA
03.2022 - Current
- Conducted data entry and application updates on taxpayer accounts following payment receipt.
- Utilized IRS systems to maintain accurate records of tax examinations.
- Reviewed case statuses to implement appropriate account adjustments.
- Managed processing of 1040-X returns and resolution of duplicate returns.
- Identified discrepancies by analyzing taxpayer information and rectifying errors swiftly.
Administrative Assistant - Health Insurance Authorization
Blue Valley Hospital
Overland Park, USA
10.2015 - 03.2022
- Communicated with administrative leadership and physicians to implement strategies for improved results.
- Evaluated and documented insurance.
- Preapprovals, surgery scheduling and referral process flow.
- Create a detail. Materials for the training of health insurance specialists.
Patient Service Representative
The University of Kansas Hospital
Overland Park, USA
09.2014 - 06.2015
- Acted as communication liaison among doctors, nurses, and office staff to coordinate patient care.
- Scheduled consultations, diagnostic imaging, and surgical procedures, ensuring efficient patient flow.
- Ensured compliance with Medicare, Medicaid, and private insurance rules and regulations.
- Utilized EMR systems (Epic, Meditech, Misys) to manage and maintain medical records.
- Prioritized patient care and performed administrative triage based on urgency.
Head Scheduler/Administrative Director
The University of Kansas Hospital
Overland Park, USA
09.2014 - 06.2015
- Acted as communication liaison between doctors, nurses, and other office staff.
- Scheduled new consultations, diagnostic imaging services, and surgical procedures.
- Ensured compliance with Medicare/Medicaid, insurance rules, and insurance regulations.
- Utilized multiple office programs to retrieve and maintain medical information.
- Prioritized patient care according to the urgency of situation/care.
Financial Administrator
Kansas University Physicians, Inc.
Kansas City, Kansas
11.2008 - 09.2009
- Collected prepay fees for hospital, anesthesia, and surgical services, contributing to revenue assurance and financial management.
- Secured approvals for inpatient/outpatient surgical cases, ensuring timely processing and patient care.
- Requested predetermined letters from insurance companies to facilitate insurance verification and claims processing.
- Entered patient data and distributed funds to the appropriate departments.
Outpatient Service Representative
Kansas University Physicians, Inc.
Kansas City, Kansas
09.2008 - 09.2009
- Scheduled diagnostic imaging services to optimize appointment efficiency.
- Verified insurance details and facilitated pre-authorization processes for patient coverage.
- Provided clear instructions and support to patients regarding appointment protocols.
- Coordinated with healthcare providers to enhance a seamless patient care experience.
Skills
- Attention to detail
- Insurance verification
- Prior authorization
- Problem solving
- Data entry
- Phone and email etiquette
- Strong research skills
- Account management
- Medical terminology proficiency
- Detail-oriented
- Critical thinking capacity
- Tax audit procedures
Certification
- Medical transcriptions
Timeline
Tax Examiner
United States Department of Treasury I.R.S.
03.2022 - Current
Administrative Assistant - Health Insurance Authorization
Blue Valley Hospital
10.2015 - 03.2022
Patient Service Representative
The University of Kansas Hospital
09.2014 - 06.2015
Head Scheduler/Administrative Director
The University of Kansas Hospital
09.2014 - 06.2015
Financial Administrator
Kansas University Physicians, Inc.
11.2008 - 09.2009
Outpatient Service Representative
Kansas University Physicians, Inc.
09.2008 - 09.2009