Paula Mendes
Deerfield Beach
Summary
Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Server
World Of Beer
02.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
Juice Bar Attendant/ Cashier
Nrgize Lifestyle Cafe, LA Fitness
02.2022 - 01.2024
- Assisted in inventory management by tracking stock levels and ordering necessary supplies in a timely manner.
- Increased repeat business by establishing rapport with regular customers and remembering their preferences.
- Demonstrated strong multitasking skills while managing multiple orders simultaneously under pressure.
- Managed cash register transactions accurately, maintaining proper handling of cash and credit card payments.
Server
Flanigan's Seafood Bar and Grill
08.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Hostess/Food Runner
Flanigan's Seafood Bar and Grill
05.2017 - 08.2021
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Bachelor of Science - Health Sciences
Florida Atlantic University
Boca Raton, FL08-2025
Skills
- Cash handling
- Guest engagement
- Exceptional customer service
- Hospitality service expertise
- Memory retention
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Allergy awareness
- Beverage preparation
Languages
English
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Server
World Of Beer
02.2024 - 02.2025
Juice Bar Attendant/ Cashier
Nrgize Lifestyle Cafe, LA Fitness
02.2022 - 01.2024
Server
Flanigan's Seafood Bar and Grill
08.2021 - 02.2022
Hostess/Food Runner
Flanigan's Seafood Bar and Grill
05.2017 - 08.2021
Bachelor of Science - Health Sciences
Florida Atlantic University
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