Paula Miller
Springboro
Summary
With a proven track record at Kettering Health Medical Group, I excel in operations management and employee relations, enhancing efficiency and performance. My expertise includes implementing policies and leading teams to exceed objectives, evidenced by a significant improvement in staff accountability and patient care quality.
Overview
12
12
years of professional experience
Work History
Operations Manager
Gastro Health
06.2024 - Current
- Championed patient advocacy efforts by actively listening to concerns and ensuring that their needs were addressed in a timely and compassionate manner.
- Promoted ongoing education of medical staff, staying up-to-date with industry trends and best practices for delivering high-quality patient care.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Managed risk assessment processes identifying potential operational pitfalls while implementing contingency plans proactively minimizing adverse effects on the organization.
Medical Practice Manager
Kettering Health Medical Group
03.2016 - 11.2023
- Oversaw daily operations of the medical practice such as staffing schedules, inventory management, office upkeep ensuring an organized work environment conducive to efficiency and patient satisfaction.
- Conducted regular staff meetings to facilitate open communication channels among team members leading to improved collaboration and problem solving.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Medical Practice Coordinator
Kettering Health Medical Center
05.2015 - 03.2016
- Coached employees through day-to-day work and complex problems.
- Set priorities and problem-solved workflow issues to maintain rapport with patients and managers.
- Gathered and organized materials to support operations.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Medical Assistant
Kettering Health Medical Group
03.2013 - 03.2016
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
Education
High School Diploma -
Miami Valley Career Technology Center
Clayton, OH05-1998
Skills
- Operations management
- Customer service
- Employee relations and conflict resolution
- Staff management
- Planning and implementation
- Project management
- Policies and procedures implementation
- Performance monitoring
Timeline
Operations Manager
Gastro Health
06.2024 - Current
Medical Practice Manager
Kettering Health Medical Group
03.2016 - 11.2023
Medical Practice Coordinator
Kettering Health Medical Center
05.2015 - 03.2016
Medical Assistant
Kettering Health Medical Group
03.2013 - 03.2016
High School Diploma -
Miami Valley Career Technology Center
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