Paula Nagowski
Summary
Accomplished Administrative Supervisor with a proven track record at Veterans Affairs Medical Center, enhancing operational efficiency and fostering superior customer service. Expert in compliance monitoring and information management, with a knack for mentoring staff in excellent communication. Demonstrated ability to improve performance metrics and streamline processes, ensuring high-quality outcomes.
Overview
27
27
years of professional experience
Work History
Administrative Supervisor
Veterans Affairs Medical Center
Wilmington, DE
01.2001 - 12.2015
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Ensured superior customer service to our veterans by overseeing the Primary Care and Specialty Clinics administrative staff.
- Handled all complaints and concerns brought to my attention concerning patient care.
- Trained and mentored in providing excellent communication skills while handling phone calls and patients.
- Responsible for performance evaluations of all administrative staff.
Claims Supervisor
Bell Atlantic Yellow Pages
Wilmington, DE
01.1989 - 12.2000
- Assisted in the recruitment and selection of new claims adjusters, ensuring they possessed the necessary skills and expertise to excel in their roles.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Fostered a positive work environment that promoted collaboration, teamwork, and open communication among staff members.
- Managed a diverse caseload, prioritizing tasks effectively to meet strict deadlines and maintain quality standards.
Education
High School Diploma -
Edgewood High School
Edgewood MD2024
Skills
- Detailed oriented
- Compliance Monitoring
- Information Management
- Superior customer service skills
- Excellent communication abilities, both verbal and written
- Ability to oversee staffing
Timeline
Administrative Supervisor
Veterans Affairs Medical Center
01.2001 - 12.2015
Claims Supervisor
Bell Atlantic Yellow Pages
01.1989 - 12.2000
High School Diploma -
Edgewood High School