Lauren Governale
West Covina,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Confidential Administrative Assistant
California State Polytechnic University, Pomona
2019.04 - Current
- Enhances office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Schedule appointments, coordinates and facilitates meetings to include both on and off-campus constituents.
- Attends leadership meetings and ensures that detailed notes are taken. Oversees and tracks the status of follow-up action items.
- Interprets and keeps record of department and campus policies and procedures.
- Collaborates with various departments to facilitate smooth operations within the organization.
- Oversees projects by tracking progress, identifying potential roadblocks, and assisting with problem-solving efforts as needed.
- Plans and coordinates our Leadership Retreat.
- Develops promotional material to market and promote training and learning events to campus.
- Maintains excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Human Resources Coordinator
California State Polytechnic University, Pomona
2018.07 - 2019.04
- Assisted employees with miscellaneous inquiries related to California Public Employees' Retirement System (CalPERS), tax withholdings, enrolling in benefits, direct deposit, status changes, etc.
- Conducted new employee onboarding for students and faculty. Ensures that all documentation is completed accurately.
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Completed employment verifications for staff and faculty.
- Processed clearance paperwork for employees leaving the university and ensured that all university property was returned ina timely manner.
- Runnin report in PeopleSoft, Tableau and other campus platforms.
Administrative Support Coordinator
California State Polytechnic University, Pomona
2014.11 - 2018.07
- Main point of contact for the Provost and Vice President for Academic Affairs.
- Scheduled meeting for both on-campus and off-campus constituents.
- Ensured the the Provosts Office webpage was up to date with relevant policies and procedures.
- Reviewed and responded to personnel related documents such as in-range progressions, reclassifications, recruitment request and stipends.
- Developed and executed a training on travel policies for faculty ad staff.
- Served as staff support for executive searches.
Office Manager/Bookkeeper
Sport Chalet
2007.06 - 2014.12
- Reconciled and updated company's financial accounts and records daily using SAP.
- Processed accounts payable and accounts receivable and ensured invoice were accurate.
- Ordered office and store supplies for efficient daily operations.
- Consulted with the bank on ordering monies for high peek seasons.
- Ensured that all cashiers cash till were reconciled daily.
- Managed the employee schedule to ensure all departments have appropriate coverage.
- Traveled to corporate office and other store locations to assist with cross training employees.
Intern
California State Polytechnic University, Pomona
2013.09 - 2014.03
- Reviewed employment applications and conducted screening checks for management team.
- Developed strategies for had to fill positions.
- Supported the customer service center with calls and inquiries.
- Assisted Environmental Health and Safety Department with reviewing the health and safety forms.
- Assisted the manager with conducting audits on the laboratories.
Education
Bachelor of Science - Management And Human Resources
California State Polytechnic University, Pomona
Pomona, CA03.2014
Associate of Arts - Natural Science & Mathematics
Mount Sn Antonio College
Walnut, CA2010
Skills
Strong organization and communication skills
Strategic planning and project management
Detailed oriented
Scheduling and calendar management
Payroll/Absence management
Organizing travel (preparing detailed itinerary, reservations, flights, authorizations and claims)
Website creation
Proficient with various computer applications (PeopleSoft, Tableau, Concur, Canva, Microsoft Applications)
Certification
- Certified HR Generalist, HR Training Classes
Timeline
Confidential Administrative Assistant
California State Polytechnic University, Pomona
2019.04 - Current
Human Resources Coordinator
California State Polytechnic University, Pomona
2018.07 - 2019.04
Administrative Support Coordinator
California State Polytechnic University, Pomona
2014.11 - 2018.07
Intern
California State Polytechnic University, Pomona
2013.09 - 2014.03
Office Manager/Bookkeeper
Sport Chalet
2007.06 - 2014.12
Bachelor of Science - Management And Human Resources
California State Polytechnic University, Pomona
Associate of Arts - Natural Science & Mathematics
Mount Sn Antonio College
- Certified HR Generalist, HR Training Classes
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