Paula Olberding
Evansville,IN
Summary
Dynamic professional with a proven track record in communication, problem-solving, and compliance management, poised to leverage expertise within an administrative office environment. Committed to fostering team success while actively pursuing opportunities for professional development. Recognized for a positive attitude and strong dedication to continuous learning and growth, ready to make a meaningful impact in any organization.
Overview
25
25
years of professional experience
1
1
Certification
Work History
DOT Safety Specialist
CenterPoint Energy
Evansville, IN
03.2013 - 02.2026
- Implemented new software for the DOT compliance program.
- Monitored FMCSA regulation for compliance.
- Drafted written communications to obtain renewed DOT documents.
Customer Service Team Lead
Vectren
Evansville, IN
10.2005 - 03.2013
- Managed in-house and at-home customer service teams.
- Facilitated conflict resolution, promoting positive customer relations and retention.
- Mentored new team members, fostering a collaborative and knowledgeable work environment.
- Led daily operations of customer service team, ensuring high-quality support and resolution.
Customer Service Representative
Vectren
Evansville, IN
07.2001 - 10.2005
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Developed strong customer relationships and loyalty through effective communication.
Education
Bachelor of Science - Business Management
Harrison College
IN06.2013
Skills
- Professional communication; written and spoken
- Teamwork and collaboration
- Problem-solving
- Organizational skills
- Reliability
- Active listening
- Identifying opportunities for improvement
- Multitasking
- Time management
- Adaptability and flexibility
- Professionalism
Certification
SHRM Certification
Timeline
DOT Safety Specialist
CenterPoint Energy
03.2013 - 02.2026
Customer Service Team Lead
Vectren
10.2005 - 03.2013
Customer Service Representative
Vectren
07.2001 - 10.2005
Bachelor of Science - Business Management
Harrison College