Hi, I’m
Paula Osorio
Queens,NY
Summary
Dynamic professional with a proven track record in customer service and team leadership, notably at Jackelyn Cleaning Services Corp. Excelled in problem-solving and organization, enhancing customer satisfaction and team efficiency. Skilled in online communication and cash management, consistently delivering exceptional service and driving positive outcomes.
Knowledgeable in customer service with solid background in managing customer inquiries and resolving issues efficiently. Demonstrated success in streamlining processes to enhance customer satisfaction and service delivery. Proven ability to communicate effectively and manage conflicts, ensuring positive customer experience.
Overview
2
years of professional experience
Work History
Jackelyn Cleaning Services Corp (516) 514-6414
Customer Service
06.2023 - Current
Job overview
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
- Described product and service details to customers to provide information on benefits and advantages.
- Developed working relationships with internal and external customers while assisting with account management duties.
- Explained online self-help options to customers to promote additional and after-hours support choices.
Mama Kitchen Queens (347)596-3702
Waitress
04.2023 - 11.2024
Job overview
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with team members to consistently provide efficient service during peak hours.
Education
Civic Leadership Academy 45-10 94th St, Elmhurst, NY 11373
High School Diploma
06-2023
Skills
- Online chat and email
- Call center experience
- Team training and development
- leadership
- problem-solving
- organization
- communication
- Cash handling and management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service
Jackelyn Cleaning Services Corp (516) 514-6414
06.2023 - Current
Waitress
Mama Kitchen Queens (347)596-3702
04.2023 - 11.2024
Civic Leadership Academy
High School Diploma
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