Paula Peavy
Fort Worth,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
25
25
years of professional experience
Work History
Security Officer
Smith Security
Fort Worth, TX
01.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
Recovery Coach
Marc Center
Phoenix, AZ
11.2009 - 01.2022
- Gathered information about useful resources and helped coordinate referrals.
- Developed and implemented individualized treatment plans.
- Participated in multidisciplinary meetings focused on providing comprehensive assistance.
- Provided group, family and individual counseling to support recovery goals.
- Taught classes to clients on behavioral health and provided them with material on job search.
Janitorial Lead
Marc Center
Phoenix, AZ
11.2009 - 01.2022
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
Education
High School Diploma -
Pensacola High School
Pensacola, FLSkills
- Customer Service and Assistance
- Attentive and Observant
- Solution Development and Optimization
- Multitasking and Organization
- Client Requirements
- Team Leader
Recommendations
References available upon request.
Timeline
Security Officer
Smith Security
01.2022 - Current
Recovery Coach
Marc Center
11.2009 - 01.2022
Janitorial Lead
Marc Center
11.2009 - 01.2022
High School Diploma -
Pensacola High School
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