CSR
Unico Bank
- Responded to customer inquiries via phone and email, ensuring prompt resolution of issues.
- Assisted in processing account transactions, maintaining accuracy and efficiency in daily operations.
- Provided product information to customers, enhancing understanding and satisfaction with banking services.
- Collaborated with team members to streamline processes, improving overall service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.