Paula Priddy
Remote Support Specialist
Simpsonville,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude in remote setting. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Lead Student Support Advisor
Cyber Academy Of South Carolina
Greenville, SC
08.2020 - 08.2022
- Managed team of up to 7 advisors while monitoring caseload of up to 700 students.
- Responsible for creating content for students, advisors and other school staff to assist in student support.
- Coordinated follow up and student outreach to monitor academic progress for at-risk students.
- Investigated complaints and worked with students, parents and teachers on finding positive resolutions.
- Organized, detailed and excellent track record of working well under pressure to meet deadlines.
- Discussed student and family success strategies and development of study skills.
- Answered student and family inquiries and resolved problems related to school expectations.
- Provided support and guidance to students and families experiencing academic and personal troubles.
Academic Support
Cyber Academy Of South Carolina
Greenville, SC
05.2016 - 01.2018
- Identified at-risk students to provide appropriate interventions. Carried caseload of 40 at-risk students.
- Monitored and inspired students to meet school minimum expectations while accounting for family circumstances and advocating for best interest of student and their education
- Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.
- Increased customer satisfaction by resolving issues.
Gymnastics Instructor and Staff Training
Greenville Gymnastics
Greenville, SC
09.2018 - Current
- Maintain fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Instructed new faculty and instructors on practices and guidelines.
- Communicate with parents about student progress and behavior.
Project Coordinator
SSP Consulting
Greenville, SC
01.2018 - Current
- Coordinated agreements and legal documents.
- Facilitated communication between sales team and engineers.
- Established rapport and engaged with stakeholders to build lasting professional relationships.
- Photocopied, distributed and emailed documents to project managers.
Education
Bachelor of Science - Psychology
Loyola University of Chicago
Chicago, ILSkills
Performance improvements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Timeline
Lead Student Support Advisor
Cyber Academy Of South Carolina
08.2020 - 08.2022
Gymnastics Instructor and Staff Training
Greenville Gymnastics
09.2018 - Current
Project Coordinator
SSP Consulting
01.2018 - Current
Academic Support
Cyber Academy Of South Carolina
05.2016 - 01.2018
Bachelor of Science - Psychology
Loyola University of Chicago
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