Paula Rivera
Baltimore,MD
Summary
Experienced customer service professional with a 30-year track record of success in fast-paced, high-pressure environments. Recognized for building strong client relationships, handling issues with empathy, and delivering exceptional service. Possessing excellent communication skills and a calm demeanor, seeking to leverage interpersonal strengths in a customer-centric role in a new industry.
Overview
29
29
years of professional experience
Work History
Senior Server | Guest Services Professional
Double T Diner
Pasadena, MD
10.1996 - Current
- Maintained high-quality service standards for a diverse group of customers in a busy atmosphere.
- Supervised daily operations, ensuring optimal workflow and customer satisfaction.
- Collaborated with kitchen and management teams to ensure seamless daily operations.
- Consistently addressed and resolved customer issues to maintain satisfaction.
- Cultivated customer loyalty through consistent engagement.
- Executed simultaneous table management and task completion effectively.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Skills
- Microsoft Office Proficiency
- POS Systems / Order Entry
- Customer Relationship Management
- Conflict Resolution
- Multitasking & Time Management
- Clear & Friendly Communication
- Team Collaboration
- Patience and Adaptability Under Pressure
- Problem-solving skills
- Customer support
- Data entry
- Verbal and written communication
- Calm disposition
- Building rapport
- Sales expertise
Timeline
Senior Server | Guest Services Professional
Double T Diner
10.1996 - Current