Paula Rodriguez
Bangor,PA
Summary
Dynamic Food and Beverage General Manager with a proven track record at Camelback Resort, excelling in operations management and team leadership. Enhanced guest satisfaction through effective problem resolution and staff training, while implementing inventory control measures that reduced waste by 20%. Committed to delivering exceptional service and optimizing operational efficiency.
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Food and Beverage General Manager
Camelback Resort
05.2025 - Current
- Greeted and assisted guests with check-in and check-out procedures, ensuring smooth operations.
- Managed phone inquiries, providing information on hotel services and local attractions.
- Processed reservations using property management system to maintain accurate booking records.
- Coordinated housekeeping requests, ensuring rooms were prepared promptly for incoming guests.
- Handled guest complaints and concerns with professionalism, enhancing customer satisfaction.
Food and Beverage Manager
Camelback Resort
02.2023 - Current
- Streamlined inventory management processes to enhance stock accuracy and reduce waste.
- Developed training programs for staff to improve service quality and operational efficiency.
- Implemented cost control measures to optimize budget adherence and resource allocation.
- Coordinated food and beverage offerings for events, ensuring alignment with guest preferences and brand standards.
Food and Beverage Supervisor
Camelback Resort
Tannersville, PA
01.2022 - Current
- Supervised daily operations of food and beverage service, ensuring compliance with quality standards.
- Trained and mentored staff on effective customer service techniques and operational procedures.
- Coordinated scheduling for team members, optimizing coverage during peak service times.
- Implemented inventory management processes to reduce waste and maintain supply levels.
Medical Assistant
Priviva
Wilkes-Barre, PA
03.2021 - 11.2022
- Assisted in patient intake processes, ensuring accurate documentation and data entry.
- Prepared examination rooms, maintaining cleanliness and readiness for procedures.
- Scheduled patient appointments, optimizing clinic workflow and minimizing wait times.
- Supported healthcare providers during examinations, enhancing patient comfort and care quality.
Customer Service Representative
Fernwood Resort
Bushkill, PA
04.2016 - 11.2019
- Assisted customers with inquiries and resolved issues promptly, enhancing overall guest satisfaction.
- Processed reservations and handled cancellations efficiently using resort's booking system.
- Collaborated with team members to streamline customer service workflows and improve response times.
- Maintained accurate records of customer interactions in CRM software, ensuring data integrity.
Front Desk Receptionist
Days Inn By Wyndham
East Stroudsburg, PA
09.2014 - 10.2015
- Greeted and assisted guests with check-in and check-out procedures, ensuring smooth operations.
- Managed phone inquiries, providing information on hotel services and local attractions.
- Processed reservations using property management system to maintain accurate booking records.
- Coordinated housekeeping requests, ensuring rooms were prepared promptly for incoming guests.
- Handled guest complaints and concerns with professionalism, enhancing customer satisfaction.
Education
High School Diploma - Cna
East Stroudsburg Area Highschool North
Dingmans Ferry, PAAssociate Degree in Medical Assisting - Medical Assisting
Fortis College
Wilkes-Barre, PA05.2021
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Customer relations
- Staff training/development
- Inventory control
- Goal setting
- Employee scheduling
- Verbal and written communication
- Labor cost controls
Certification
Serve safe
Ramp
Timeline
Food and Beverage General Manager
Camelback Resort
05.2025 - Current
Food and Beverage Manager
Camelback Resort
02.2023 - Current
Food and Beverage Supervisor
Camelback Resort
01.2022 - Current
Medical Assistant
Priviva
03.2021 - 11.2022
Customer Service Representative
Fernwood Resort
04.2016 - 11.2019
Front Desk Receptionist
Days Inn By Wyndham
09.2014 - 10.2015
High School Diploma - Cna
East Stroudsburg Area Highschool North
Associate Degree in Medical Assisting - Medical Assisting
Fortis College