Paula Ruiz
Colorado Springs,CO
Summary
Hands-on SSN Paraprofessional with about 4 year and 6
months in classroom support, activity management and
student monitoring. Assists students with academic and
personal needs. Always ready to help teachers with any
requirement especially in assisting head teacher with supportive tasks to create effective, healthy classroom environment. Energetic and patient individual possessing strong communication and interpersonal skills needed to push students towards success.
Overview
1
1
Certification
28
28
years of professional experience
Work History
SpEd Paraprofessional SSN
Academy School District 20
01.2022 - Current
- Maintained positive attitude and affirmatively communicated with each student.
- Interacted physically and verbally with students throughout each day.
- Offered student support through special accommodations, extra assistance and assessments.
- Communicated with students, teachers, staff to main effective relationships for student and program growth.
- Assisted in increased instructional processes by communicating perceptions of student progress and needs to teacher.
Sales and Service II
USAA
01.2016 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Paraprofessional
School District 49
03.2014 - 01.2016
- Maintained positive attitude and affirmatively communicated with coworkers
- Established relationships with students on the bus and handled all emotional and physical conditions that impacted the safety and welfare of the students .
- Communicate with bus driver, transportation staff, parents, teachers and school administrators.
- Cleaned bodily fluids, hazards, spills per best practices and current regulations.
- Performed maintenance duties such as mopping, cleaning and removal and disposal of trash.
Customer Service Representative
Farmers Insurance Agency
04.2004 - 01.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
Customer Service Representative
USAA Insurance
05.2002 - 03.2004
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Representative
Farmers Insurance Agency
04.1998 - 05.2002
- Delivered superior customer service to retain existing customers and attract future customers.
- Determined customer needs and interests to recommend Insurance products to customers.
- Managed agency relationships with vendors, referral partners and district offices.
Education
GED -
State of Florida
Tallahassee, FLSome College (No Degree) - General Studies
Central Texas College
Killeen, TXInsurance
State of Colorado Insurance Producers License
Colorado Springs, COSkills
- Ability to establish and maintain effective working relationships with supervisors, coworkers, staff, students, parents
- Ability to follow oral and written instructions
- Ability to manage simultaneous demands
- Ability to recognize safety issues
- Ability to work well with individuals from many diverse backgrounds and professions,
- Demonstrates discernment, excellence, honesty, integrity, patience, perseverance, respect, responsibility, and trustworthiness
- Detail-oriented
- Excellent cooperative, collaborative, and problem-solving skills
Accomplishments
- Team of the year 22-23 Explorer Elementary
- Earned Employee of the month
- Documented and resolved Issues with coworkers and students in a positive manner which led to happy parents and work environment
- Customer service awards
- Accountable
- Collaborated with Bus driver in the development of plan to maintain cleanliness and hazard free environment
Additional Information
-In my different work environments over the years my best experience was learning about the special needs children when I was a Bus Paraprofessional. The best learning experience I have ever had.
-Working hand in hand as a team player with my bus driver to maintain a safe,clean and fun environment as we picked up and dropped off the children
-Holding myself accountable
-Proud of my work ethics
- ready and able to do strenuous work as I am a mom of 3, Step Mom of 3 and grandmother of 14 and not afraid of messes
Certification
- CPR and First Aid
- CPI Trained
- STAR Autism Program
- Medicaid training
- Medication
- Insurance producer licensed in 50 states
Timeline
SpEd Paraprofessional SSN
Academy School District 20
01.2022 - Current
Sales and Service II
USAA
01.2016 - 12.2021
Paraprofessional
School District 49
03.2014 - 01.2016
Customer Service Representative
Farmers Insurance Agency
04.2004 - 01.2016
Customer Service Representative
USAA Insurance
05.2002 - 03.2004
Customer Service Representative
Farmers Insurance Agency
04.1998 - 05.2002
GED -
State of Florida
Some College (No Degree) - General Studies
Central Texas College
Insurance
State of Colorado Insurance Producers License
References
Angela Gold -Prairie Hills Elementary SSN Teacher - Angela.gold@asd20.org (719) 649-5777
Bev Thoman -Prairie Hills Elementary coworker-Beverly.thoman@asd20.org (719)553-6569
Shauna Orth-D49 Transportation Email:dolphin5030@aol.com-Phone (719)683-9218