Paula Sanchez
Fort Worth
Summary
Dedicated professional with a strong background in customer service and sales. Proven ability to enhance customer satisfaction and streamline operations through effective problem-solving and collaboration.
Overview
5
5
years of professional experience
Work History
Online Personal Shopper
Walmart
Fort Worth, TX
08.2024 - Current
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Managed online orders, ensuring accurate fulfillment and timely delivery to enhance customer satisfaction.
- Collaborated with cross-functional teams to streamline inventory management and optimize product availability.
- Enhanced user experience by providing feedback on website functionality and product selection processes.
- Worked productively with customers to meet order requirements and service expectations.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Developed loyal client relationships through excellent communication skills and a genuine commitment to fulfilling their shopping needs.
Expeditor
Chili's Restaurant
Fort Worth, TX
03.2024 - 08.2024
- Coordinated timely delivery of food orders to ensure customer satisfaction.
- Monitored kitchen workflow to maintain efficient service during peak hours.
- Collaborated with staff to streamline food preparation processes and reduce wait times.
- Ensured accurate order assembly by verifying items against tickets before dispatch.
- Implemented improvements in order tracking system to enhance communication between front and back of house.
- Handled urgent requests from customers, working diligently to resolve issues quickly without compromising quality standards.
- Managed high volumes of orders while maintaining accuracy through attention to detail and effective time management skills.
- Enhanced communication between departments to ensure seamless order management and fulfillment.
Shift Leader
Wingstop Restaurant
Fort Worth, TX
10.2021 - 12.2023
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new team members on menu offerings and customer service protocols.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented process improvements that enhanced order accuracy and speed of service.
- Resolved customer complaints promptly, maintaining satisfaction and loyalty during peak hours.
- Monitored food safety compliance, ensuring all health regulations were strictly followed.
- Completed cash and credit card transactions accurately using POS software.
Education
High School Diploma -
International Leadership of Texas
Fort Worth, TX05.2024
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Customer service
- Prioritizing orders
- Customer relations
- Flexible schedule
- Relationship building
- Sales expertise
- Planning and organization
- Teamwork and collaboration
- Problem-solving
Languages
Spanish
Native or Bilingual
Timeline
Online Personal Shopper
Walmart
08.2024 - Current
Expeditor
Chili's Restaurant
03.2024 - 08.2024
Shift Leader
Wingstop Restaurant
10.2021 - 12.2023
High School Diploma -
International Leadership of Texas