Paula Santillo

• Conducted outbound calls to engage potential customers and promote services.
• Utilized CRM software to track customer interactions and update records.
• Followed scripts to ensure consistent messaging during telemarketing campaigns.
• Getting new customers for Bank of America to open up a credit card.
• Assist potential customers what the best credit card was for them.

• Inbound calls For United Healthcare, Medicaid, and Medicare Members, also for potential members.
• Assisted customers with insurance inquiries and policy explanations.
• Guided clients through online self-service tools for easier access.
• Prior Authorizations for members prescriptions and Medical Supplies
• Helped members understand their bill.

• First and foremost making sure every customer had the best experience.
• Supervised customer service team to enhance client satisfaction and service quality.
• Trained employees on company policies, procedures, and customer interaction techniques.
• Resolved complex customer inquiries through effective communication and problem-solving skills.
• Closed on home loans and home equity lines of credit.
• Opened Checking and savings accounts.
• Opened Certificates of deposits , including IRA Certificates Of Deposit.
• Balanced The vault, ATM, and employees drawers every evening.

• Assisted customers with account inquiries and transaction issues.
• Resolved customer complaints through effective communication and problem-solving.
• Balancing out the ATM on a daily basis.
• Balanced my drawer out on a daily basis

• Assisted customers with account inquiries and transactions.
• Resolved customer complaints through effective communication and problem-solving.
• Balanced out my drawer on a daily basis

• Supervised daily operations and managed staff scheduling for optimal coverage.
• Trained new employees on store policies, customer service, and safety protocols.
• Monitored inventory levels and conducted regular stock audits for accuracy.
• Made sure the store always looked clean, neat, and organized.
• Re-Vamped the entire cosmetics wall
• Daily balanced out employees drawers
• Daily balanced out the vault.

• Prepared and served a variety of beverages to guests.
• Maintained cleanliness and organization of the bar area.
• Assisted in inventory management and ordering supplies.
• Saturday's were for wedding Venues, give potential customers different menus to choose from, also showed them table arrangements they could choose from

• Maintained inventory of optical supplies and equipment in the clinic.

• Made sure patients could put their contacts in and out before leaving.

• Made sure patients new how to take proper care of their contacts and eyes.

• Answered Multi phone line.

• Revised and updated patients files putting them in to computer system.

• Made appointments for patients

• Processed customer transactions efficiently at CVS Pharmacy checkout.
• Assisted customers with product inquiries and store navigation.
• Maintained accurate cash register balances throughout shifts.
• Made sure store was cleaned and organized for customers