Sierra Branch
Jasper
Summary
Dynamic professional with extensive experience in customer service and engagement, notably at Domino's Pizza. Proven ability to manage high call volumes while maintaining attention to detail and professionalism. Skilled in problem-solving and conflict resolution, consistently enhancing customer satisfaction and operational efficiency. Adept at multitasking and prioritizing tasks in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Telemarketer
The Lufkin News
08.2025 - 09.2025
- Conducted outbound calls to engage potential customers and promote products effectively.
- Assisted in maintaining accurate records of customer interactions and transactions.
- Adapted communication style to suit diverse customer needs, enhancing engagement rates.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Completed daily cold calling and outreach to build sales pipeline.
Cashier
The Home Depot Inc
02.2025 - 09.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Provided exceptional customer service, resolving inquiries and enhancing shopping experience.
- Assisted in inventory management by restocking shelves and organizing displays effectively.
Daycare Teacher
Cornerstone Kids Academy
06.2024 - 08.2025
- Developed engaging lesson plans tailored to diverse learning styles.
- Fostered a safe and nurturing environment for children's development.
- Implemented daily routines that promoted social and emotional growth.
- Collaborated with parents to enhance children's educational experiences.
Manager
Domino's Pizza
06.2020 - 04.2025
- Oversaw daily operations, ensuring timely service and adherence to quality standards.
- Implemented training programs for new staff, enhancing team performance and customer satisfaction.
- Analyzed sales data to identify trends, optimizing inventory management and reducing waste.
- Developed efficient workflow processes, improving order accuracy and delivery times.
- Accomplished multiple tasks within established timeframes.
Substitute Teacher
Kirbyville CISD, Woodville Isd, Colmesneil Isd
12.2022 - 05.2024
- Delivered engaging instruction to diverse student groups, fostering an inclusive learning environment.
- Developed and implemented lesson plans aligned with curriculum standards, enhancing student comprehension.
- Managed classroom behavior effectively, promoting respect and cooperation among students.
- Collaborated with teachers to support student needs and adapt materials for various learning styles.
- Provided feedback on student performance, identifying areas for improvement and growth.
Server
Martins Mexican Restaurant
02.2021 - 04.2022
- Delivered exceptional customer service, ensuring timely and accurate order fulfillment.
- Trained new staff on menu knowledge and best service practices.
- Managed multiple tables simultaneously, enhancing guest experience through attentive service.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Resolved guest complaints promptly, maintaining high satisfaction levels and repeat business.
Education
High School Diploma -
Jasper High School
Jasper, TXBachelor's in Education - Early Childhood Education
Western Governors University
Salt Lake City, UT12-2027
Graduate Certificate - Cosmetology
Academy of Hair Design
Lufkin, TX06-2025
Skills
- Customer service
- Email and telephone etiquette
- Customer engagement
- Inbound and outbound calls
- Attention to detail
- Basic Computer skills in all softwares
- Stress tolerance
- Time management
- Prioritizing calls
- Problem-solving
- Conflict resolution
- Multitasking and organization
Timeline
Telemarketer
The Lufkin News
08.2025 - 09.2025
Cashier
The Home Depot Inc
02.2025 - 09.2025
Daycare Teacher
Cornerstone Kids Academy
06.2024 - 08.2025
Substitute Teacher
Kirbyville CISD, Woodville Isd, Colmesneil Isd
12.2022 - 05.2024
Server
Martins Mexican Restaurant
02.2021 - 04.2022
Manager
Domino's Pizza
06.2020 - 04.2025
High School Diploma -
Jasper High School
Bachelor's in Education - Early Childhood Education
Western Governors University
Graduate Certificate - Cosmetology
Academy of Hair Design
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