Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jesse Wilson

Kirbyville

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Telemarketer

Allstate
04.2024 - Current
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Completed daily cold calling.

Correctional Officer

Jasper County Sheriff’s Office
02.2023 - 01.2024
  • Provided assistance and guidance to inmates regarding daily activities.
  • Interviewed inmates to obtain information and assess needs.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.

Licensed Sales Producer

AllState
01.2022 - 02.2023
  • Exceeded corporate quotas for monthly policy sales.
  • Streamlined the sales process by utilizing technology tools for efficient data management and communication.
  • Negotiated favorable terms with underwriters on behalf of clients, effectively balancing risk mitigation with cost considerations.
  • Collaborated with team members to develop innovative sales strategies for maximizing profitability.

Paraprofessional

Buna Independent School District
08.2017 - 01.2022
  • Took part in professional development workshops to boost skills.
  • Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Graded and provided feedback on assignments.
  • Enforced rules and instructions to maintain discipline.

Education

Kirbyville High School
05.2006

Skills

  • Customer Service
  • Data Entry
  • Organizational Systems
  • Inventory Management
  • Recordkeeping
  • Transaction processing
  • Computer skills
  • Customer service
  • Customer data confidentiality
  • Call center operations
  • Sales and upselling
  • Complaint resolution

Certification

Property and Casualty Insurance License

Affiliations

  • Roganville VFD

Timeline

Telemarketer

Allstate
04.2024 - Current

Correctional Officer

Jasper County Sheriff’s Office
02.2023 - 01.2024

Licensed Sales Producer

AllState
01.2022 - 02.2023

Paraprofessional

Buna Independent School District
08.2017 - 01.2022

Kirbyville High School

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