Summary
Overview
Work History
Education
Skills
Timeline
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Paula Scimone

Gibbsboro

Summary

Dynamic Operations Supervisor at Kohl's with a proven track record in enhancing team productivity and optimizing workflows. Skilled in multitasking and effective organization, I successfully managed inventory control and trained staff, driving operational excellence and customer satisfaction. Recognized for fostering strong communication and decision-making skills to achieve business goals.

Overview

36
36
years of professional experience

Work History

Operations Supervisor

Kohl's
11.2016 - Current
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Maintain organization and backstock of 6 stockrooms
  • Omni channel manager
  • Effectively run price change teams
  • Complete timed tasks efficiently.

Telemarketing Consultant

VSA Prospecting
03.2019 - 08.2020
  • Utilized multi-tasking abilities to handle multiple phone lines simultaneously while maintaining high-quality customer interactions.
  • Developed a deep understanding of products and services offered, enabling the ability to confidently address questions or concerns from potential customers.
  • Completed daily cold calling and outreach to build sales pipeline.
  • Adapted quickly to changes in company products and services, ensuring accurate information was relayed to potential customers during calls.
  • Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
  • Generated leads for sales teams through cold calling and targeted marketing campaigns.
  • Followed up with customers to solicit further sales.
  • Managed daily call quotas, prioritizing tasks to maximize productivity without sacrificing quality service.

Office Assistant

Maxwell Service Group
01.2004 - 09.2014
  • Facilitated smooth operations by efficiently handling incoming mail and phone calls.
  • Expedited document processing with accurate data entry and timely filing.
  • Completed all billing in a timely manor.
  • Performed AR responsibilities on a daily basis, including collecting and applying payments.
  • Supported financial operations, processing invoices and payments.
  • Answered and managed incoming service calls while recording accurate messages for distribution to office staff.
  • Assisted in the dispatching of service technicians and time management of service calls received.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.

Branch Operations Manager

Trailer Leasing
01.1989 - 01.1999
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Managed daily branch operations for optimal productivity and
  • Managed daily branch operations for optimal productivity and customer satisfaction.
  • Performed monthly compliance checks.
  • Maintained a fleet of 1500+ trailers.
  • Handled all inspections and repairs of the fleet.
  • Coordinated, scheduled, approved and processed all vender invoices.
  • Maintained and increased client retention to insure full branch utilization.


Education

High School Diploma -

Lenape Regional High School

Skills

  • Operations management
  • Key Holder
  • Task delegation
  • Receiving operations
  • Merchandising
  • Omni Channel Manager
  • Multitasking and organization
  • Team leadership
  • Decision-making
  • Customer service
  • Inventory Control
  • Affective Organization Skills

Timeline

Telemarketing Consultant

VSA Prospecting
03.2019 - 08.2020

Operations Supervisor

Kohl's
11.2016 - Current

Office Assistant

Maxwell Service Group
01.2004 - 09.2014

Branch Operations Manager

Trailer Leasing
01.1989 - 01.1999

High School Diploma -

Lenape Regional High School

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Paula Scimone