Paula Shafer
St. Petersburg,FL
Summary
Driven Administrative Assistant with a proven track record at Spangler Candy Company, excelling in data organization. Mastered confidentiality and efficiency, enhancing office procedures and office relations. Achieved significant improvements in document control and workflow optimization, showcasing meticulous attention to detail and strong problem-solving abilities. Organized and dedicated offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Focused, offering excellent communication, planning and prioritization skills demonstrated through 14 years of performance. Skilled at updating and tracking spreadsheets. Optimizes personnel strengths. Resourceful and experienced with travel arrangements. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Spangler Candy Company
Bryan, OH
08.2010 - 05.2024
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Developed strategies to streamline and improve office procedures.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Volunteered to help with special projects of varying degrees of complexity.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Performed research to collect and record industry data.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
Education
Ivy Tech Community College of Indiana
Fort Wayne, INGED -
Central High School
Fort Wayne, IN08.1987
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- Microsoft Excel
- File Organization
- Microsoft Outlook
- Filing
- Clerical Support
- Critical Thinking
- Strong Problem Solver
- Documentation and Recordkeeping
- Professional Communication
- Database entry
- Scheduling and calendar management
- Dedicated Team Player
- Excel spreadsheets
- Verbal Communication
- Deadline-oriented
- Data organization
- Professional and mature
- Filing and data archiving
- Invoice Processing
- Relationship Building
- Documentation And Reporting
- Meticulous attention to detail
- Data Collection
- Spreadsheets
- Prioritization
- Document Control
- Spreadsheet Management
- Resourceful
- Confidential Document Control
- Internal Communications
- Internet Research
- Workflow Optimization
- Purchase orders organization
- Coordination
- Training and coaching
- Quality Assurance
- Program files maintenance
- Correspondence Writing
- Report Generation
- Team Bonding
- Research
Timeline
Administrative Assistant
Spangler Candy Company
08.2010 - 05.2024
Ivy Tech Community College of Indiana
GED -
Central High School