Paula Shaw
Cooper City
Summary
Energetic Sales Personnel who consistently exceeds revenue goals. Exceptional interpersonal communication and leadership skills. Award-winning sales pro looking to exponentially increase revenue in a fast-growing industry. Motivated Inside Sales Representative successful at exceeding metrics measuring outbound call numbers. Remains focused on increasing sales through expert customer outreach. Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments. Excellent multi-tasker and team player. Reliable Sales Associate with strengths in inventory management, training, and customer service. Friendly, knowledgeable and hard-working team player.
Overview
23
23
years of professional experience
Work History
Group Sales Manager
Royal Caribbean International
09.2019 - Current
- Developed and executed strategic sales plans to drive revenue growth across multiple regions.
- Led cross-functional teams to enhance client engagement and improve customer satisfaction levels.
- Analyzed market trends to identify new business opportunities and adjust sales strategies accordingly.
- Mentored sales team members, fostering skill development and promoting a high-performance culture.
- Collaborated with marketing to align promotional campaigns with sales objectives, boosting overall effectiveness.
- Conducted regular training sessions on product knowledge and sales techniques for staff enhancement.
Reservation/Sales Agent
Bahamas Paradise Cruise Line
08.2008 - 09.2019
- Make cruise reservations for passengers/customers calling into inbound call center, updated database with customer and sales information.
- Recognized as top sales generator, increasing sales level by 70% in 2009 alone.
- Took daily inbound calls and key-entered orders.
- Listened to customer needs and preferences to provide accurate advice.
- Completed purchases with cash, credit and debit payment methods.
- Answered incoming telephone calls with professional and knowledgeable responses.
- Set aside on-hold reservations.
Legal Assistant
Access USA Lawyer
05.2004 - 06.2008
- Met with clients and other legal professionals to discuss case details.
- Conducted client interviews and all client intake services.
- Collected data to prepare and draft settlement packages for clients.
- Processed all assigned cases according to company and client service level agreements.
- Drafted various court documents, invoices and enclosures at attorneys' request.
- Corresponded daily with clients, insurance adjusters, doctors and attorneys.
- Analyzed law sources, including statutes, recorded judicial decisions, legal articles, constitutions and legal codes.
- Opened new claim files.
Nurse Assistant
Nurses Unlimited
09.2002 - 08.2004
- Recorded patients' medical history, vital statistics and test results in medical records.
- Delivered high-quality and compassionate treatment to indigent and low-income patient community.
- Monitored post-op vitals, set up PCA, fluids, reviewed post-op orders and orient patients to unit.
- Developed and maintained quality care systems and standards, including but not limited to, creating and improving medical protocols/guidelines.
- Disciplined, energetic employee who quickly establishes rapport with patients and colleagues.
Education
Associate of Science - Nursing
Miami Dade College
Miami, FL01.2002
High School Diploma - undefined
North Miami Beach High School
Miami, FL01.1998
Skills
- Sales expertise
- Active listening
- Verbal/written communication
- Team player mentality
- Time management ability
- Flexible schedule
- After sales support
- Computer expertise
- Business development
- Customer service
- Customer engagement
- Leadership development
- Sales presentations
- Problem-solving
- Multitasking Abilities
- Decision-making
- Effective communication
- Rapport and relationship building
- Client relationship management
- Sales process
Timeline
Group Sales Manager
Royal Caribbean International
09.2019 - Current
Reservation/Sales Agent
Bahamas Paradise Cruise Line
08.2008 - 09.2019
Legal Assistant
Access USA Lawyer
05.2004 - 06.2008
Nurse Assistant
Nurses Unlimited
09.2002 - 08.2004
High School Diploma - undefined
North Miami Beach High School
Associate of Science - Nursing
Miami Dade College
Similar Profiles
Joanna Paula AlipaloJoanna Paula Alipalo
Commis Chef 1 at Royal Caribbean InternationalCommis Chef 1 at Royal Caribbean International
Abhilash KharolaAbhilash Kharola
Speciality Waiter at Royal Caribbean InternationalSpeciality Waiter at Royal Caribbean International
Blake CarlsonBlake Carlson
Head Stage Staff at Royal Caribbean InternationalHead Stage Staff at Royal Caribbean International
Alanna GonzalezAlanna Gonzalez
Restaurant Hostess at Wolf's SteakhouseRestaurant Hostess at Wolf's Steakhouse
Shia YanezShia Yanez
Volunteer at Broward County Parks and RecreationnVolunteer at Broward County Parks and Recreationn