Harold Welch
Omaha,NE
Summary
Multi-tasking Team Leader well-known for executing successful, new sales initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Group Sales Manager
Bass Pro Shops Outdoor World
03.2023 - 12.2023
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Senior Team Lead
Bass Pro Shops Outdoor World
07.2020 - 03.2023
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Built strong relationships with customers through positive attitude and attentive response.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Conducted regular reviews of operations and identified areas for improvement.
Group Sales Manager
Bass Pro Shops Outdoor World
05.2015 - 07.2020
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Implemented systems and procedures to increase sales.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Education
Associate of Applied Science - HVAC Installation And Repair
Metro Tech
Omaha, NE06.1981
Skills
- Sales Expertise
- Staff Training
- Overseeing Daily Activities
- Verbal and Written Communication
- Effective Customer Service
- Loss Prevention Strategies
- Continuous Improvement Strategies
- Team Assessment
- Inventory Accuracy
- Workforce Scheduling
- SOP Adherence
- Conflict Resolution
- Leading Team Meetings
- Coaching and Mentoring
- Leadership
Love the outdoors
Activities include:
Camping,
Hunting, love multiple hunting sports
Fishing, have several secret farm ponds
Timeline
Group Sales Manager
Bass Pro Shops Outdoor World
03.2023 - 12.2023
Senior Team Lead
Bass Pro Shops Outdoor World
07.2020 - 03.2023
Group Sales Manager
Bass Pro Shops Outdoor World
05.2015 - 07.2020
Associate of Applied Science - HVAC Installation And Repair
Metro Tech
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