Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paula Smejkal

Wauwatosa,WI

Summary

Operations Coordinator with expertise in project management and logistics, enhancing workflow efficiency and boosting customer satisfaction. Proven track record in managing intricate projects and cultivating strong client relationships.

Overview

18
18
years of professional experience

Work History

Operations Coordinator

Bayview Shade and Blind
Waukesha, Wisconsin
09.2024 - Current
  • Coordinated daily operations for shade and blind installations, ensuring timely project execution.
  • Facilitated scheduling and logistics for on-site installations to optimize workflow efficiency.
  • Managed interdepartmental communications to enhance operational effectiveness.
  • Tracked and reported projected installations for current and upcoming weeks.
  • Addressed customer inquiries to resolve issues promptly and enhance satisfaction.
  • Made appointment confirmation calls with reminders about payments and balances due.
  • Coordinated custom product remake orders with various manufacturers, ensuring adherence to delivery timelines.

Part Time Sales

Lane Bryant
Greendale, Wisconsin
11.2010 - Current
  • Resolved customer issues through knowledgeable and friendly service, enhancing satisfaction levels.
  • Delivered exceptional service in face-to-face and phone interactions with customers.
  • Engaged customers effectively by leveraging strong interpersonal skills to foster connections.
  • Maintained up-to-date knowledge via continuous education and advanced training opportunities.

Showroom Manager

Affordable Office Interiors
Brookfield, Wisconsin
04.2023 - 08.2024
  • Oversaw daily showroom operations, ensuring a welcoming and organized environment.
  • Managed staff scheduling and inventory to optimize resource allocation.
  • Planned promotional events to drive customer engagement and revenue growth.
  • Assisted customers in product selection, addressing needs and inquiries promptly.
  • Maintained showroom cleanliness for optimal visual presentation.
  • Coordinated restocking procedures to ensure product availability.
  • Resolved customer issues professionally to enhance satisfaction.

Pharmacy Technician

Aurora Specialty Pharmacy
Menomonee Falls, Wisconsin
05.2021 - 04.2023
  • Processed prescriptions for diverse patient needs at specialty pharmacy.
  • Filled, labeled, and dispensed medications utilizing information technology.
  • Verified accuracy of medication labels prior to customer dispensing.
  • Assisted in inventory management, including packing and unpacking medications.
  • Adhered to company policies regarding medication errors to ensure compliance.
  • Managed electronic and manual prescription filling processes efficiently.
  • Initiated Epic training in April 2022 to enhance operational proficiency.

Merchandiser

SAS/ Retail Odyssey
Brookfield, Wisconsin
09.2017 - 05.2021
  • Managed product displays to drive sales and engage customers effectively.
  • Analyzed market trends to optimize inventory decisions and stock levels.
  • Developed promotional strategies for new products and seasonal offerings.
  • Assisted in planning store layouts to enhance product visibility and accessibility.
  • Monitored store shelves regularly to ensure product availability and proper rotation.
  • Scanned shelves for expired stock, discarding outdated items promptly.

Visual Merchandising Manager

Mattel/FisherPrice
Milwaukee, Wisconsin
10.2007 - 07.2017
  • Executed marketing campaigns using creative visuals to communicate key messages effectively.
  • Implemented consistent visual merchandising guidelines across multiple retail locations.
  • Trained staff on visual merchandising techniques to enhance display effectiveness.
  • Conducted regular store walkthroughs to assess and elevate product presentation standards.
  • Collaborated with marketing teams to align visual displays with promotional campaigns.
  • Attended trade shows and conferences, staying updated on innovations in visual merchandising.
  • Inspired team members in creative and logistical aspects of visual merchandising for innovative displays.
  • Monitored inventory levels daily to maintain optimal stock across locations.

Education

High School Diploma -

Pius XI High School
Milwaukee, WI

Special Education

University of Wisconsin WHITEWATER
Whitewater, WI

Liberal Arts

Milwaukee Area Technical College
Milwaukee, WI

Skills

  • Project management
  • Logistics coordination
  • Customer relationship management
  • Supply chain optimization
  • Data analysis
  • Inventory control
  • Visual merchandising
  • Problem solving
  • Sales strategy
  • Effective communication
  • Time management
  • Conflict resolution

Timeline

Operations Coordinator

Bayview Shade and Blind
09.2024 - Current

Showroom Manager

Affordable Office Interiors
04.2023 - 08.2024

Pharmacy Technician

Aurora Specialty Pharmacy
05.2021 - 04.2023

Merchandiser

SAS/ Retail Odyssey
09.2017 - 05.2021

Part Time Sales

Lane Bryant
11.2010 - Current

Visual Merchandising Manager

Mattel/FisherPrice
10.2007 - 07.2017

High School Diploma -

Pius XI High School

Special Education

University of Wisconsin WHITEWATER

Liberal Arts

Milwaukee Area Technical College

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