Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Paula Stephenson

Bethlehem,PA

Summary

Successful at handling simultaneous issues in high-volume environments. Resolves customer issues by devising effective solutions that meet both business and customer needs. Established career managing dynamic customer service teams. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration.

Overview

7
7
years of professional experience

Work History

Staffing Coordinator

Genesis Lehigh Commons
Macungie, PA
02.2020 - 03.2024
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and running scheduled orientations.
  • Kept track of timekeeping responsibilities and employee time off requests when completing schedules.
  • Coordinated and planned work shift schedules according to availability.
  • Kept labor costs and metrics within preset departmental budgets.

Remote Customer Support Agent

ManpowerGroup
Allentown , PA
02.2021 - 08.2021
  • Upheld high standards of customer services by responding to inquiries, needs and problems.
  • Assessed customer account information to determine current issues and potential solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Scheduled and confirmed appointments.

Caregiver

Right At Home Southern Pennsylvania
Allentown, PA
07.2019 - 10.2020
  • Ambulated patients in personal spaces, across facilities and in public locations with supportive care and attention to personal requirements.
  • Monitored vital signs and medication use, documenting variances and concerning responses.
  • Directed patients in simple prescribed exercises, including passive and active ROM to maintain musculoskeletal functions and increase strength.
  • Took and recorded patient temperature, pulse, respiration and blood pressure to monitor health statistics.

Managing Bartender

Boneyard Bbq
Warwick, Rhode Island
06.2017 - 07.2018
  • Offered product samples, answered questions and suggested products.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives.
  • Recruited and hired qualified candidates to fill team vacancies by posting openings in local newspapers, using job boards and sharing details via social media platforms.

Bartender

Sams Inn
Warwick, Rhode Island
10.2016 - 05.2017
  • Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
  • Supported servers by preparing specialty drinks for patrons in all areas of establishment.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.

Education

Associate in Specialized Business - Medical Assisting

McCann School of Business And Technology
Allentown, PA
02.2020

Skills

  • Knowledge of state regulations
  • Training & Development
  • Policies implementation
  • Spreadsheet management
  • Recruitment
  • Employee Onboarding
  • Strong Organization
  • Payroll Administration
  • New Hire Onboarding
  • Staff Scheduling
  • Background Checks
  • Employment law knowledge
  • Interviewing techniques
  • Candidate Sourcing

Accomplishments

  • CPR Certified
  • Promoted from PCA to Staffing Coordinator, in less than 6-months
  • Recognized as Employee of the month by Right At Home for outstanding performance and team contributions.
  • Consistently maintained high customer satisfaction ratings.

Timeline

Remote Customer Support Agent

ManpowerGroup
02.2021 - 08.2021

Staffing Coordinator

Genesis Lehigh Commons
02.2020 - 03.2024

Caregiver

Right At Home Southern Pennsylvania
07.2019 - 10.2020

Managing Bartender

Boneyard Bbq
06.2017 - 07.2018

Bartender

Sams Inn
10.2016 - 05.2017

Associate in Specialized Business - Medical Assisting

McCann School of Business And Technology

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Paula Stephenson