Stephanie Intartaglia

• Matched HHAs to patients based on skills, location, and availability, managing last-minute changes and call-outs. Implemented care plans, monitored patient progress, and adjusted services as needed. Ensured compliance with state health regulations (e.g., NYS Department of Health) and maintained accurate, updated records in HHAX system .Served as the main point of contact for patients, families, and the medical team, ensuring effective communication of needs and changes..

• Scheduling & Staffing: Matched HHAs to patients based on skills, location, and availability; managed last-minute changes and call-outs.
  Client Care Management: Implemented care plans, monitored patient progress, and adjusted services as needed.
  Compliance & Documentation: Ensured compliance with state health regulations (e.g., NYS Department of Health) and maintained accurate, updated records in HHA exchange
  Communication: Served as the main point of contact for patients, families, and the medical team, ensuring effective communication of needs and changes.
• Prebilling ,invoicing patients visits to ensure compliance and avoid rejections

• Service Plan Development: Created Initial Service Plans (ISPs) and updated them annually through Revised Service Plans (RSPs) to reflect evolving goals.
  Plan of Protective Oversight (PPO): Assisted participants in completing and maintaining PPOs to manage safety and emergency contingencies.
  Caseload Management: Typically managed a caseload of up to 25 individuals, ensuring each received personalized attention.
  Team Meeting Coordination: Scheduled and facilitated multi-disciplinary team meetings (often every six months) with all service providers to review progress and effectiveness.
  Conducted monthly face-to-face meetings and at least quarterly in-home assessments to monitor participant well-being and environment.
  Advocacy and Education: Educated participants on their rights and empowered them to become self-advocates for their care preferences.
  Benefit Assistance: Assisted with applying for and maintaining eligibility for Medicaid, SNAP (Food Stamps), and other public benefits.
  Identified and connected participants to local providers for healthcare, housing modifications, transportation, and social engagement.

Responded to dispatch calls promptly.
• Worked successfully with a diverse group of coworkers to accomplish goals and address issues
related to our products and services.
• Worked closely with team members to deliver project requirements, develop solutions, and meet
deadlines.
• Prioritized and organized tasks to efficiently accomplish service goals.