Paula Stone
Archdale,NC
Summary
Professional Client Service Specialist with robust experience in client relations and problem-solving. Strong focus on team collaboration and achieving results, adapting fluidly to changing needs. Expertise in communication, conflict resolution, and building lasting client relationships. Known for reliability, approachability, and results-driven mindset.
Overview
37
37
years of professional experience
Work History
Client Service Representative
DEDON
High Point, NC
09.2020 - 04.2026
- Processed purchase orders
- Answered phone calls and emails
- Advise order status
- Payment Collections
- Worked with other departments to help get order completed
- Managed client inquiries and resolved issues to enhance customer satisfaction.
- Developed strong product knowledge to provide accurate information and support.
Maitland-Smith Inc
09.1989 - 03.2020
- Worked with the Merchandising Department corresponding with manufacturer on designs.
- Maintained information on website adding product information and images.
- Supported showroom inventory.
- Planned travel arrangements and assisted with expense reports.
- Worked with the VP of Sales providing reporting information on each sales representative and maintained reports.
- Supported sales force with reports, sales supplies, and information needed to assist clients.
- Supported sales functions.
- Worked in Customer Service processing orders, answering client questions, and claims.
- Communicated lead times, delays, and shipping information.
- Supplied client with product information and images. Assisted with any questions and inquiries.
Education
Some college (no degree) - General Education Courses
Davidson County Community College
High School Diploma - undefined
Southern Guilford High School
06-1985
Skills
Organization
Listening
Problem Resolutions
Order processing
CRM software
Detail Oriented
Follow-up skills
Document and records management
System documentation
Customer focus
Timeline
Client Service Representative
DEDON
09.2020 - 04.2026
Maitland-Smith Inc
09.1989 - 03.2020
Some college (no degree) - General Education Courses
Davidson County Community College
High School Diploma - undefined
Southern Guilford High School