Ana Paula Trillo
Carlsbad,NM
Summary
Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front Desk Attendant
Hyatt House
03.2021 - 02.2024
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Maintained a professional and welcoming environment at the front desk, contributing to positive guest feedback.
- Assisted with guest reservations, ensuring accuracy and timely communication of booking details.
- Collaborated with housekeeping staff to ensure rooms were clean, well-stocked, and ready for guests upon arrival.
- Processed payments accurately and securely for both room charges and incidental expenses during guest stays.
- Handled guest complaints with professionalism and empathy, resolving issues in a timely manner to maintain customer satisfaction.
- Organized and maintained thorough record-keeping systems for guest information and billing details to ensure accurate documentation.
- Ensured compliance with hotel policies by verifying identification documents of guests upon check-in as per standard operating procedures.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
Instructional Assistant
Monterrey Elementary
01.2023 - 05.2023
- Enhanced student comprehension by utilizing multimedia resources and interactive activities in lesson plans.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
- Implemented behavior management techniques to maintain a positive and focused learning environment.
- Monitored student progress through ongoing assessments, adjusting instruction as needed for optimal growth.
- Communicated regularly with parents regarding their child''s academic performance and any areas requiring additional support or intervention.
- Assisted educators in planning and executing field trips that reinforced curriculum content while providing hands-on learning experiences for students.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
Sales Associate
Melrose
02.2020 - 03.2021
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
Nail Technician - Cosmetology Education
Melluzi
Carlsbad, NM01.2024
High School Diploma -
Carlsbad High School
Carlsbad, NM06.2021
Skills
- Multi-Line Phone Systems
- Greeting guests
- Supply Stocking
- Time Management
- Strong multitasking
- Microsoft Office knowledge
- Safety and security procedures
- Guest Services
- Documentation
Certification
- Licensed Nail Technician - Pedicurist and Manicurist
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Instructional Assistant
Monterrey Elementary
01.2023 - 05.2023
Front Desk Attendant
Hyatt House
03.2021 - 02.2024
Sales Associate
Melrose
02.2020 - 03.2021
Nail Technician - Cosmetology Education
Melluzi
High School Diploma -
Carlsbad High School
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