Paula Vega Alvial
Long Beach,United States
Summary
Detail oriented Office Technician experienced with supporting the Elevator District Office through high volume administrative, regulatory, and customer service operations. Skilled in managing documents, resolving public inquiries, processing certifications, and maintaining accurate digital and physical records. Known for supporting inspectors, engineers, and management in a fast paced environment. Brings strong communication, accuracy, and problem solving abilities developed through both administrative work and hands on customer support, troubleshooting, and product knowledge within the optical retail environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Technician (Typing)
Department of Industrial Relations
12.2023 - Current
- Provide administrative and clerical support to the Elevator District office managing accident reports, inspection records, permits, and other Title 8 regulatory documentation.
- Coordinate communication between inspectors, engineers, contractors, and the public by handling high volume calls/emails and providing accurate information on inspection schedules, safety requirements, and regulatory procedures.
- Process correspondence, certifications, Requests for Inspection, and inspector reports ensuring timely routing and compliance with departmental standards.
- Receive and investigate public inquiries and complaints, resolving issues with professionalism and attention to detail.
- Research and verify invoice data to determine eligibility for credits, voids, and adjustments; prepare and submit recommendations for supervisor approval.
- Track, clear, and update compliance issues in collaboration with inspectors and field staff, maintaining accurate case files and inspection histories.
- Organize and maintain comprehensive digital and physical filing systems for elevator units, reports, and compliance documents to support efficient retrieval and record retention.
- Support field inspectors by locating and transmitting prior inspection records, project details, and necessary documentation for onsite evaluations.
- Maintain professionalism and confidentiality while interacting with internal staff, management, and the public in a fast-paced, high-volume environment.
Optician
LensCrafters
07.2017 - 11.2023
- Operated opthalmic equipment and prepared patients for eye examinations.
- Conducted pretest procedures such as measuring and recording visual acuity, color vision testing, humphrey field analyzer, OPD scans, NCT and Optomap imaging to gather data before exam.
- Experience with phone reception, appointment scheduling and payment processing.
- Assists with insurance questions, eligibility and attaining insurance authorizations for Vsp, Mes, Aetna, Eyemed, Superior Vision, Davis Vision and Cigna.
- Collaborated with optometry staff to reach individual and team goals.
Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping. - Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process.
Instructed patients on proper insertion, removal and cleaning techniques for contact lenses. - Successful experience in fast-paced office settings.
- Demonstrate success in overcoming issues by using critical thinking and problem solving skills.
- Detail-oriented with strong organizational skills.
- Ability to handle multiple projects simultaneously with a high degree of accuracy.
Education
No Degree - Human Development
California State University, Long Beach
Long Beach, CASkills
- Retail Sales
- Data entry
- Chart documentation
- Insurance claims
- Appointment Scheduling
- Customer service abilities
- Selecting frame
- Multitasking Abilities
- Decision-making
Certification
- American Board of Opticianry Certification (ABO) - March 2022
Timeline
Office Technician (Typing)
Department of Industrial Relations
12.2023 - Current
Optician
LensCrafters
07.2017 - 11.2023
No Degree - Human Development
California State University, Long Beach