Supervised caseworkers in initiating a new child protective family investigation. Assessed the urgency of the current case situation and determine if immediate Family Court action would need to be initiated.
Daily follow up with caseworkers to discuss initial client contact and assess any immediate follow up needed.
Coordinated individual caseworker conferences to discuss ongoing client needs and progress.
Monitored caseworker's progress with their caseload and coordinated individual and group conferences to discuss and improve case management efficiency.
Monitored each caseworker's progress on each case for timely completion, quality and compliance with state regulations.
Conference with caseworkers on a monthly basis to update staff on new laws, regulations and procedures.
Reviewed casework documentation for accuracy and clarity.
Provided a daily open door policy for caseworkers to discuss any current concerns they were experiencing whether it be client or agency related.
Managed sufficient caseworker coverage for initial cps reports, court ordered evaluations and office coverage.
Senior Caseworker
Departent of Social Servicess
Ronkonoma
04.2004 - 08.2014
Received and was responsible for initial child protective reports and assessed any immediate client needs and/or Family Court intervention.
If Family Court intervention was needed, immediate and timely documentation and procedures were implemented to file the appropriate Family Court application and possible follow up with Caseworker testimony in court if needed.
Performed initial twenty-four hour home visits to assess living conditions and child safety within the home.
Coordinated with local Police when immediate action was needed to remove children from their home.
Conducted in-depth interviews with clients to evaluate their current situations and develop appropriate solutions.
Provided casework counseling in crisis intervention and conflict resolution for client in distress.
Maintained accurate records of all client interactions including progress notes, summaries and case conclusions.
Made appropriate referrals to other programs and agencies to provide clients with well-rounded support.
Assumed the duties and responsibilities of the Supervisor in their absence.