Paula Wahba
ALDIE,VA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
5
5
years of professional experience
Work History
Customer Service Associate
Walmart
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Footwear Sales Associate
Dicks Sporing Goods
01.2022 - 08.2022
- Drove team revenue totals by bringing in top sales numbers.
- Created attractive merchandise displays throughout store.
- Accurately handled cash, card and check transactions to balance computerized register.
- Promoted up-selling of laces, scent balls and storage boxes to increase revenue and customer satisfaction.
Porter
Pohanka
03.2021 - 11.2021
- Communicated with coworkers and managers about completed duties.
- Performed cleaning and maintenance duties as directed.
- Greeted guests with warmth and professionalism for friendly, helpful service.
- Completed sweeping, mopping, and window-cleaning.
Bagger
Harris Teeter
05.2018 - 08.2018
- Worked together with cashiers to guarantee customer satisfaction.
- Retrieved grocery carts and baskets from lot and various site locations.
- Placed customer's purchased goods into bags, maximizing space while avoiding overloading.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Assisted with maintaining clean and organized store appearance.
- Assisted customers by escorting and placing grocery bags in vehicles.
- Answered customer inquiries and provided product guidance.
Education
High School Diploma -
John Champe High School
Aldie, VA07.2021
Skills
- Exceptional Communicator
- Preparation of Demonstrations
- Customer Relationship Management
- Account Management
- Inbound and Outbound Calling
- Presenting Solutions
- Quality Assurance
- fast- paced
- Bilingual- Arabic and English
- Computer skills
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Associate
Walmart
10.2022 - Current
Footwear Sales Associate
Dicks Sporing Goods
01.2022 - 08.2022
Porter
Pohanka
03.2021 - 11.2021
Bagger
Harris Teeter
05.2018 - 08.2018
High School Diploma -
John Champe High School
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