Paula Whitfield
Guardian Life Insurance
Menasha
12
years of professional experience
Dynamic Senior Implementation Lead at Guardian Life Insurance with a proven track record of implementing employee benefits and managing multiple projects. Skilled in critical thinking and organization, I successfully onboarded 30-50 new plans monthly, fostering strong relationships with sales teams and brokers while ensuring exceptional customer service.
Work History
Senior Implementation Lead
9 Years 11 Months- Successfully implemented Guardian's full suite of employee benefits; ensuring accurate setup and seamless onboarding.
- Collaborated with internal and external partners to establish and validate EDI and API data feed connections.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Implemented 30-50 new plans per month during the 4th quarter, while averaging 10-15 new plans per month for the remainder of the year.
- Built strong relationships within the Guardian sales team as well as with our broker partners.
Bakery Assistant
8 Months- Assisted in daily production of 10-15 types of bakery items.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Collaborated with team members to streamline workflows, enhancing overall efficiency in production processes.
Recruiter
4 Months- Collaborated with hiring managers to refine job descriptions and optimize candidate selection processes.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Conducted 3-5 phone interviews daily to assess applicants knowledge, skills, experience and aptitudes.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Utilized applicant tracking systems to manage candidate databases and streamline recruitment workflows.
Front Desk Coordinator
9 Months- Coordinated daily front desk operations, ensuring efficient visitor check-in processes.
- Managed multi-line phone system, directing calls and addressing inquiries promptly.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Education
No Degree - Organizational Management
High School Diploma
Skills
Friendly
positive attitude
Multitasking Abilities
Critical thinking
Problem resolution
Attention to detail
Time management
Teamwork and collaboration
Customer service
Problem-solving
Proficient in Microsoft Word
Microsoft Teams
Microsoft Excel.
Timeline
Senior Implementation Lead
Guardian Life Insurance
06.2016 - 05.2026Read More
Bakery Assistant
Kwik Trip Bakery
10.2015 - 06.2016Read More
Recruiter
Parallel Employment Group
06.2015 - 10.2015Read More
Front Desk Coordinator
QTI Group Staffing
01.2014 - 10.2014Read More
University of Arizona
No Degree from Organizational Management
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Hortonville High School
High School Diploma
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