Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
RegisteredNurse
Paula Williams

Paula Williams

George West

Summary

Highly motivated registered nurse with over a decade of healthcare experience ranging from bedside nursing to project management. Seeking new and exciting opportunities to deliver a positive and memorable experience to patients. Skilled at working effectively in complex, changing environments and leading teams to overcome challenges.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Experience Manager

CHRISTUS Health
Beeville, TX
01.2022 - 07.2023
  • Monitored performance metrics related to patient satisfaction scores as part of ongoing efforts to improve overall satisfaction levels.
  • Assisted clinical and ancillary leadership in identifying & implementing process improvement opportunities.
  • Established solid connections with leadership and staff by attending board meetings and coordinating interdepartmental information exchanges.
  • Advocate for patients with unresolved grievances or complaints about their care.
  • Coordinated role-based training to enhance patient interaction.
  • Cultivated positive workplace culture to enhance associate's experience and engagement.
  • Mentored new clinical leaders.

Clinical Director

CHRISTUS Health
Beeville, TX
09.2016 - 12.2021
  • Provided clinical oversight to team of RN, LVN and nursing assistants for 32-bed medical surgical unit.
  • Recruited, hired and mentored staff.
  • Devised training programs to close gaps in nurse and staffs' competencies.
  • Coordinated work schedules for department employees.
  • Assessed need for additional staff, equipment and services based on historical data and seasonal trends.
  • Monitored patient progress, ensuring quality care was provided.
  • Implemented strategies for improving patient safety.

RN Clinical Coordinator

CHRISTUS Health
Beeville, TX
09.2014 - 09.2016
  • Precepted new staff on best practices, hospital policies and standards of care.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.
  • Monitored inpatient bed use, facilities and staff to provide optimal use of resources.
  • Monitored patient progress, ensuring quality care was provided.

Registered Nurse/Charge Nurse

CHRISTUS Health
Beeville, TX
09.2012 - 09.2014
  • Collaborated with interdisciplinary care team to develop individualized treatment plans for each patient.
  • Utilized critical thinking skills to assess clinical situations quickly and accurately.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Helped patients and families feel comfortable during challenging and stressful situations, promoting positive outcomes and healthcare experience.

Education

Bachelor of Science in Nursing -

Texas A & M University-Corpus Christi - Corpus Christi, TX
10.2012

Skills

  • Nursing staff leadership
  • Recruiting and Training
  • Family and patient support
  • Culturally sensitive care
  • Performance Metrics
  • Process Improvement
  • Problem resolution
  • Electronic Health Records Management

Certification

  • BLS Certification
  • PALS Certification
  • ACLS Certification
  • Texas RN License (compact state)

Accomplishments

  • Servant Leader Award 2018
  • Clinical Nurse Leader Award 2019
  • Tier 1 Leader 2017, 2018, 2019
  • Chamber of Commerce Women of Distinction Award 2022

References

References available upon request.

Timeline

Patient Experience Manager

CHRISTUS Health
01.2022 - 07.2023

Clinical Director

CHRISTUS Health
09.2016 - 12.2021

RN Clinical Coordinator

CHRISTUS Health
09.2014 - 09.2016

Registered Nurse/Charge Nurse

CHRISTUS Health
09.2012 - 09.2014

Bachelor of Science in Nursing -

Texas A & M University-Corpus Christi - Corpus Christi, TX

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