Paula Williams
Bealeton,VA
Summary
Dynamic customer service professional with a proven track record at GEICO, excelling in relationship building and problem resolution. Adept at utilizing Microsoft Office for data entry verification while demonstrating exceptional communication skills. Committed to enhancing customer satisfaction and effectively managing diverse client needs in high-pressure environments.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
GEICO, Government Employees Insurance
Fredericksburg, VA
12.1999 - 04.2025
- Developed strong customer relationships to encourage repeat business.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Updated databases with new and modified customer data.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
Customer Service
GEICO, Government Employees Insurance
Fredericksburg, VA
12.1999 - 04.2025
- Identified needs of customers promptly and efficiently.
- Answered multiple calls per shift to assist with customer questions and concerns
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
High School Diploma -
Caroline High
Milford VA06-1999
Skills
Ability to work independently and as part of a team
High school diploma
Excellent communication skills and interpersonal skills
Proficient typing skills with accuracy
Detail oriented with a commitment to accuracy
Microsoft office knowledge
Document scanning
Data entry verification
Attention to detail
References
- available upon request
Timeline
Customer Service Representative
GEICO, Government Employees Insurance
12.1999 - 04.2025
Customer Service
GEICO, Government Employees Insurance
12.1999 - 04.2025
High School Diploma -
Caroline High
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