Paula Wright
Indianapolis,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful Member Service Representative known for high productivity and efficient task completion. Specialize in customer service, problem-solving, and communication skills. Excel in interpersonal interactions, adaptability, and conflict resolution to enhance member satisfaction and loyalty.
Overview
3
3
years of professional experience
Work History
Member Service Representative
Harvester Financial
Indianapolis, IN
04.2022 - 03.2025
- Verified customer identification and documentation for compliant transactions.
- Opened customer accounts and provided deposit and withdrawal receipts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Responded to customer calls and emails to answer questions about products and services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Kennel Attendant
PetAgree Grooming
Danville, IN
12.2021 - 03.2022
- Kept animals clean and free of contaminants to promote optimal health.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
Education
High School Diploma -
William C Hinkley High School
Aurora05-2014
Licensed Notary
Commission # NP0756299
State Of Indiana Skills
- Microsoft Office
- Excel Spreadsheets
- Reading comprehension
- Member Relations
- Exceptional written communication skills
- Strong Conflict resolution
- Data entry
- Analytical
Timeline
Member Service Representative
Harvester Financial
04.2022 - 03.2025
Kennel Attendant
PetAgree Grooming
12.2021 - 03.2022
High School Diploma -
William C Hinkley High School
Licensed Notary
Commission # NP0756299
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