Paula Andrea Luna Lopez
Bayside,NY
Summary
- Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals.
Overview
9
9
years of professional experience
2
2
Certification
Work History
Medicare Sales Representative
Centers Plan For Healthy Living
, NY
07.2021 - 03.2022
- Developed and delivered engaging sales presentations to convey product benefits.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met with customers to provide information about available products and policies.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Used SALESFORCE to create documents and other communications.
Personal Assistant
Allcare Home And Health Care
Manhasset, NY
10.2018 - 04.2022
- Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting.
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
- Shopped for groceries regularly in order to keep house stocked with necessities.
- Completed regular check-ins and progress report for each client.
- Planned activities to encourage movement, stretching and strength building.
- Assisted clients with daily living needs, including bathing and personal grooming, to maintain self-esteem and general wellness.
- Recorded status and duties completed in logbooks for management.
- Determined specific needs and provided most appropriate level of services for patient well-being.
- Recorded vital signs, such as temperature, blood pressure, pulse, or respiration rate, as directed by medical or nursing staff.
- Conferred with specialists to discuss patient condition and medical care, helping to optimize treatments and enhance outcomes.
- Scheduled daily and weekly care hours for client caseload.
- Recognized and reported abnormalities and/or changes in patients' health status to case manager.
- Planned, prepared and served meals and snacks according to prescribed diets.
- Ran errands for customers, including shopping, and picking up other necessities.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Scheduled and accompanied clients to medical appointments.
- Answered high volume of phone calls and email inquiries.
Sales Representative
Amway
New York, NY
01.2018 - 06.2019
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Communicated with customers to understand needs and recommend appropriate solutions.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Managed business development initiatives by developing impactful customer relationships and executing benefit-oriented presentations to increase revenue.
Manager Assistant
Shahrish Consulting LLC
Melville, NY
10.2017 - 07.2018
- With extensive management experience and exceptional people skills.
- Versed in communicating with clients and traveling around NY dropping off / picking up payments and important files.
- Looking for a challenging role as a [Job Title]., Monitored multiple databases to keep track of all company inventories that included purchasing and restocking supplies.
- Scheduled travel arrangements and gathered documents for management and executive staff meetings and trips.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Sorted and distributed mail and packages to correct departments or recipients.
- Organized and managed the reception area, including greeting visitors and responding to telephone inquiries from clients, vendors and the public.
- Designed electronic file systems and maintained electronic and paper files.
- Planned meetings and prepared conference rooms.
- Supplied key cards and building access to employees and visitors.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Facilitated working relationships with co-tenants and building management.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Managed the daily calendar for the company's senior director.
- Created and maintained spreadsheets using advanced Excel functions and calculations.
Manager
Dantes Cleaning Services
Glen Oaks, NY
09.2014 - 09.2017
- Managed clerical needs of company employees, including copying, faxing and file management.
- Responded to telephone inquiries from clients, vendors and the public.
- Created professional memorandum, letters and marketing copy.
- Greeted incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Oversaw office inventory by purchasing and restocking supplies.
- Scheduled travel arrangements and gathered documents for management and executive staff meetings and trips.
- Generated shipment invoices, prepared packages and set up courier deliveries for customers.
- Sorted and distributed business correspondence to correct department or staff member.
- Planned travel schedules of work for three cars working around NY.
- Designed electronic file systems and maintained electronic and paper files.
- Effectively communicated with team members to maintain clearly defined expectations.
- Resolved customer questions, issues and complaints.
- Recommended changes to existing methods in order to increase the accuracy, efficiency and responsiveness of the customer service department.
- Created training manuals targeted at resolving even the most difficult customer issues.
- Successfully monitored the daily activities of multiple customer support teams in different locations.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Developed, implemented and monitored programs to maximize customer satisfaction and manage on-site customer service representatives.
- Offered knowledgeable insight into available services as well as competitor activities to help consumers make informed decisions and giving them an accurate estimate of the service.
Education
2 Levels Hospitality And Tourism - 1 Year of Hospitality And Tourism
Le Cordon Bleu College of Culinary Arts
Lima, Peru4 Levels Gastronomy And Intership - Gastronomy 2 Years And 1 Year of Intership
Sena
Bogota, ColombiaSkills
- Executive presentations
- Employee hiring and retention
- Filing and data archiving
- Errands
- Bilingual Spanish/English
- Fast learner, organized and goal-oriented
- Proficient in computer software like Quickbooks (Level 1) and Microsoft Office (Excel spreadsheets)
- Excellent driver
- File/records maintenance
- Professional
- Adaptable
- Patience
- Problem solving skills
- Accuracy and attention to detail
- Sales
- Manage Sales force
Certification
· Active NYS Life and Accident Health Insurance Agent, License
Timeline
Medicare Sales Representative
Centers Plan For Healthy Living
07.2021 - 03.2022
Personal Assistant
Allcare Home And Health Care
10.2018 - 04.2022
Sales Representative
Amway
01.2018 - 06.2019
Manager Assistant
Shahrish Consulting LLC
10.2017 - 07.2018
Manager
Dantes Cleaning Services
09.2014 - 09.2017
2 Levels Hospitality And Tourism - 1 Year of Hospitality And Tourism
Le Cordon Bleu College of Culinary Arts
4 Levels Gastronomy And Intership - Gastronomy 2 Years And 1 Year of Intership
Sena