Paula Andrea Mead
Bethesda,MD
Summary
Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Program Manager, Healthcare Services
Catholic Charities of the Archdiocese of Washington
06.2021 - Current
- Prepare and submit required reports on healthcare services program status, and progress to the Deputy Director and Executive Director of the Adult, Children Clinical Services Department
- Leveraging data and analysis from administrative managers, contracting providers, and financial managers to inform program performance measures
- Oversees, and submits monthly statistics and reports, including volunteer hours and professional contribution reports
- Assist in the preparation of program budget, and expenditures
- Track performance on existing grants and submit clinic data, and narratives relevant to grant reporting criteria
- Collaborating with senior executive leaders, and fellow program managers to further develop and advance strategic vision and goals of the program
- Provide leadership and direction to program Administrators; oversee supervision of staff for a team of 11 people, which includes recruiting, staffing, selection and onboard processing of staff and contractors, performance evaluation, coaching, training and professional development, and employee discipline; set standards for customer service; conduct regular staff meetings; communicate policies and procedures; and facilitate team dynamics
- Assist in the implementation of quality program practices, ensuring compliance with best practice standards, contract grant requirements, and Agency practices and procedures.
- Built teams to address project goals and objectives for multiple projects.
Eligibility Specialist | PPE Lead Coordinator
Catholic Charities of the Archdiocese of Washington
03.2019 - 06.2021
- Approved CCHCN applications and maintained individual program eligibility in the CHL system
- Led group and one-on-one CCHCN/CHL trainings
- Delivered weekly, monthly, and quarterly reports on CCHCN services
- Ensured partnership clinics and patients understand the range of services offered i.e., sliding fee scale, Patient Agreement and Privacy Rights
- Managed PPE distribution through data collection and analysis; communicated trends and findings to supervisors.
Teacher Coordinator | Spanish Instructor
Work-Life Spanish
02.2018 - Current
- Interviewed applicants, assisted in hiring practices, and trained new teachers
- Developed curricula for teaching Spanish classes
- Taught students with a wide array of skills (beginner – advanced)
- Experience with diverse clientele (federal government officials, professional athletes, authors)
- Hosted conversational meet-ups and networking events.
Academic Coordinator, English and French Teacher
American School Way
11.2013 - 09.2014
- Led the academic and administrative teams (scheduling duties, training new staff, hiring/firing processes, disciplinary policy, etc.)
- Managed academic programs, supervised workshops, ensured accreditation standards (physical and digital infrastructure, teacher and staff quality, student curricula)
- Met with counterparts from other branches to discuss monthly reports on student performance, challenges and opportunities
- Worked as an English and French teacher from Spring 2011 - Summer 2012.
Administrative Coordinator
Suministros Vitales en Salud SAS
02.2013 - 11.2013
- Assisted general manager in organizing, planning, and scheduling provider's agendas
- Managed calendars, scheduled appointments, and coordinated arrangements for medical providers
- Monitored revenues and expenses, followed up with clients for billing purposes.
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
Education
MBA -
University of Maryland
Washington, DC08.2023
Bachelor of Arts - Education | Foreign Languages
Universidad De La Salle
Bogotá, Colombia11.2013
Skills
- Talent Recruitment
- Project Management
- Financial Leadership
- Contract Development
- Operations Management
- Business Development
- Quality Control
- Partnership Development
- Personnel Management
- Systems Optimization
- Team Development
- Proposal Development
- OSHA Compliance
- Data Analysis
Languages
Spanish
Native or Bilingual
French
Full Professional
Certification
Project Management - Initiating and Planning Projects, UC Irvine (online), 04/2020
Timeline
Program Manager, Healthcare Services
Catholic Charities of the Archdiocese of Washington
06.2021 - Current
Eligibility Specialist | PPE Lead Coordinator
Catholic Charities of the Archdiocese of Washington
03.2019 - 06.2021
Teacher Coordinator | Spanish Instructor
Work-Life Spanish
02.2018 - Current
Academic Coordinator, English and French Teacher
American School Way
11.2013 - 09.2014
Administrative Coordinator
Suministros Vitales en Salud SAS
02.2013 - 11.2013
MBA -
University of Maryland
Bachelor of Arts - Education | Foreign Languages
Universidad De La Salle
Project Management - Initiating and Planning Projects, UC Irvine (online), 04/2020
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