Monique Duncan
Brooklyn
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
12
12
years of professional experience
Work History
Administrative Manager
Northwell Health
01.2025 - Current
- Directed administrative operations, enhancing workflow efficiency across multiple departments.
- Implemented new scheduling system, improving appointment management and reducing conflicts.
- Streamlined communication processes, fostering collaboration among staff and departments.
- Developed training programs for new hires, ensuring consistent onboarding experience.
- Managed scheduling and calendar coordination for senior management to optimize time management.
- Streamlined communication between departments, enhancing collaboration and information sharing.
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Arranged meetings and appointments and updated records to assist management.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Improved communication between departments through effective scheduling and coordination of meetings.
Inventory Specialist
Apple One
10.2022 - 03.2023
- Responsible for taking inventory of the tech equipment in the NYC Public Schools.
- Travel to Public Schools (all five boroughs) to handle inventory counts of tech equipment.
- Utilize a handheld scanner to scan item numbers and track data.
- Create and maintain computer files. Intune and trouble-shoot devices when necessary.
- Work as a team to meet goals.
- Communicate with DOE staff to ensure all tasks are completed.
Front Desk Supervisor
Sera Security
05.2019 - 07.2020
- Wrote detailed reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
- Greet guests and visitors to the front lobby of the facility.
- Guard against theft and maintain security premises.
Security Officer
Allied Universal
05.2017 - 03.2019
- Monitored and authorized entrance and departure of employees and visitors.
- Responsible for working in a safe and conscientious manner.
- Adhere to all safety policies and procedures/ maintain a clean and safe working environment.
Deli Clerk
Shoprite
08.2014 - 03.2017
- Established and tabulated prices of good and bills using cash registers and optical scanners.
- Stocked shelves and labeled prices on shelves.
- Provide feedback to management on customer issues, concerns, and trends.
- Escalate customer issues to the appropriate department or manager as needed.
- Collaborate with other departments to resolve customer issues and concerns.
Education
Office Administrative Professional Certification -
Brooklyn Educational Opportunity Center
06-2023
High School Diploma - undefined
Medgar Evers Middle College
06-2009
Skills
- Strong Organization
- Exceptional customer service
- Time Management
- Superior communication
- Teamwork
- Interpersonal
- Data entry
- Sales
- Problem-solving
- Leadership
Timeline
Administrative Manager
Northwell Health
01.2025 - Current
Inventory Specialist
Apple One
10.2022 - 03.2023
Front Desk Supervisor
Sera Security
05.2019 - 07.2020
Security Officer
Allied Universal
05.2017 - 03.2019
Deli Clerk
Shoprite
08.2014 - 03.2017
High School Diploma - undefined
Medgar Evers Middle College
Office Administrative Professional Certification -
Brooklyn Educational Opportunity Center