Adobe Creative Cloud
Paula G. Timmer
Human Resources Learning & Development Professional
Dallas,TX
Summary
Accomplished, proactive and passionate learning professional who influences and act as a role model across all the HR and Learning & Development functions, both as a leader and expert, with proven record of successful employee development.
I’m highly experienced in building a talent management system foundation and creating impactful development programs and solutions, across geographical boundaries.
With more than 10 years of management experience in a variety of industries and a profound knowledge in adult learning and leadership development, I'm skilled at strategizing and quickly adapting in fast-paced, highly-regulated environments, leading multicultural teams to bring fundamental change and continuous improvement.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Human Resources Training Manager
El Rancho Supermercado
Dallas, TX
06.2019 - Current
- Design and deliver relevant and impactful curriculum, covering topics from basic, entry-level skill development through advanced leadership and career planning, utilizing a variety of instructional methodologies such as individual training, in-person facilitation, virtual learning, self-study, simulation exercises, role play, etc. supporting company’s culture, diversity, and inclusion
- Direct and administer all aspects of the enterprise Learning Management System (LMS) including: course design and learning plan development, assignments, reporting, user management, etc.
- Co-led new HRIS implementation, developed entire curriculum and acted as Subject matter expert in user acceptance testing with key stakeholders and ensured successful deployment by coordinating support from vendor resources during transition period
- Revamped and translated new employee handbook, vast experienced in drafting, review and revision of policies, procedures and any related documentation
- Created a new excellence service program to drive customer satisfaction and Net Promoter scores
- Supported company's rapid expansion, leading recruiting, hiring and training for more than 500 new employees in 5 new store locations
Learning & Development Manager
Experian
Allen, TX
08.2016 - 09.2018
- Created training curriculum for all employees across entire organization in compliance with Fair Credit Reporting Act and other Data Protection Federal and State laws
- Co-led growth and expansion training for 4 Experian centers (Allen TX, Van Buren AR, San Jose CR and Santiago CL), managing, planning and designing curriculum for more than 250 new hire customer specialists in less than 6 months
- Targeted diverse learning modalities in development of new course content and training programs
Learning & Development Specialist Senior
Experian Information Solutions Inc.
Santiago, Chile
06.2013 - 07.2016
- Maintained and developed online applications, tools and databases including team Intranet and Knowledge Base
- Created curriculum (user manuals, job aids, courses, guides, communications, etc) conveying legal, technical and non-technical information for all employees across different regions at the Experian consumer division
- Created, facilitated and evaluated training curriculum and delivery for a wide variety of learners (new hires, cross-trainings, refreshers, up-skill, leadership development) and skills (new product launches, changes on policies and procedures, personal development)
Consumer Services Team Lead
Experian Information Solutions Inc.
Santiago, Chile
12.2010 - 05.2013
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
Education
Associate of Arts - International Business Management
DUOC Pontificia Universidad Catolica De Chile
Santiago, Chile 03.2013 - 12.2015
Bachelor of Science - Information Technology
Universidad De Santiago De Chile
Chile 03.2007 - 12.2010
Skills
Adult Learning
Software
Oracle HCM HRIS
Learning Management Systems
Vyond
Timeline
Human Resources Training Manager
El Rancho Supermercado
06.2019 - Current
Learning & Development Manager
Experian
08.2016 - 09.2018
Learning & Development Specialist Senior
Experian Information Solutions Inc.
06.2013 - 07.2016
Associate of Arts - International Business Management
DUOC Pontificia Universidad Catolica De Chile
03.2013 - 12.2015
Consumer Services Team Lead
Experian Information Solutions Inc.
12.2010 - 05.2013
Bachelor of Science - Information Technology
Universidad De Santiago De Chile
03.2007 - 12.2010
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