Paula Williams Beck
Athens
Summary
Knowledgeable and dedicated customer service professional with extensive experience in industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
31
31
years of professional experience
Work History
Customer Service Representative
Gates Cleaners
Huntsville
09.2023 - Current
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
Dermatology Associates PA
Dr. John Sowell, MD
Huntsville
06.1994 - 09.2025
- Maintained accurate records of all patient care activities using electronic health record systems.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated patient referrals to specialists and other healthcare services.
- Liaised effectively with patients, doctors and staff members, assessing medical charts and promoting high level of communication and interaction.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
- Compiled and maintained medical charts and reports in complex digital databases.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Compiled information from patients and caregivers or family members to identify care concerns.
- Scheduled evaluations and procedures for patients.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Explained policies, procedures and services to patients.
- Developed treatment plans based on individualized assessment of each patient's needs.
- Tracked patient outcomes and prepared reports for healthcare providers.
- Monitored patient progress and updated care plans accordingly.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Provided compassionate support to patients and their families.
Patient Care Coordinator
Decatur Dermatology
Decatur
09.2019 - 05.2021
- Maintained accurate records of all patient care activities using electronic health record systems.
- Addressed and resolved patient concerns and complaints in a timely and empathetic manner.
- Maintained comprehensive patient records, ensuring accuracy and confidentiality.
- Coordinated patient referrals to specialists and other healthcare services.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Coordinated care plans for patients by collaborating closely with healthcare professionals and specialists.
Education
High School Diploma -
East Limestone High School
Limestone County AL05-1997
Skills
- Customer service
- Billing adjustments
- Data entry
- Electronic health records
- Conflict resolution
- Communication skills
- Time management
- Attention to detail
- Documentation management
- Referral coordination
- Compassionate support
- Multitasking and organization
- Problem resolution
- Customer relationship management (CRM)
- Customer satisfaction measurement
- Multi-line telephone operations
- Follow-up skills
- Creative problem solving
- De-escalation techniques
- Relationship building
- Task prioritization
- Verbal and written communication
- Documentation
- Active listening
- Hospitality and accommodation
- Proofreading
References
References available upon request.
Timeline
Customer Service Representative
Gates Cleaners
09.2023 - Current
Patient Care Coordinator
Decatur Dermatology
09.2019 - 05.2021
Dermatology Associates PA
Dr. John Sowell, MD
06.1994 - 09.2025
High School Diploma -
East Limestone High School
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