Paulene Wilson
Kerrville
Summary
Experienced Airbnb property manager specializing in real estate management and customer service. Known for implementing systematic maintenance schedules and leveraging market analysis to increase tenant retention and drive revenue growth. Passionate about enhancing property performance and tenant experiences.
Overview
6
6
years of professional experience
Work History
AIRBNB PROPERTY MANAGER
STR Management Solutions
03.2020 - 02.2026
- Supervised all aspects of daily property management, focusing on optimizing tenant satisfaction and promoting retention.
- Created and implemented systematic maintenance schedules, resulting in improved timeliness of service request responses.
- Developed and maintained vendor relationships through strategic contract negotiations aimed at optimizing service delivery and reducing costs.
- Analyzed property conditions through routine inspections, pinpointing areas for enhancement and enacting necessary corrective measures.
- Assessed market dynamics and refined rental pricing strategies to drive occupancy growth and increase overall revenue.
- Analyzed property conditions through routine inspections, pinpointing areas for enhancement and implementing measures to ensure safety compliance.
- Supervised multiple properties, coordinating resource distribution and communication channels to uphold high operational standards.
- Developed and implemented marketing strategies for available properties, conducting detailed screenings to secure qualified tenants.
- Evaluated market fluctuations and modified rental rates to align with regional competition.
- Analyzed community demographics and launched tailored marketing campaigns to significantly decrease property vacancy rates.
- Analyzed operational expenses and established vendor agreements to optimize financial outcomes for property management.
- Sourced and vetted a diverse pool of contractors and service providers to ensure rapid response times for repair needs.
- Provided insights based on market data to assist property owners in maximizing rental income via effective pricing strategies.
- Implemented optimized software solutions for property management, resulting in improved workflow and productivity.
- Developed and maintained effective communication with tenants and property owners, contributing to high retention rates.
Education
BBA - Marketing
University of Houston
Houston, TXTexas Agent - Real Estate
Real Estate
Houston, TXSkills
- Real estate management
- Residential property inspections
- Customer service expertise
- Microsoft office
- Operations management
Timeline
AIRBNB PROPERTY MANAGER
STR Management Solutions
03.2020 - 02.2026
BBA - Marketing
University of Houston
Texas Agent - Real Estate
Real Estate