Paulet Ross
Newark
Summary
Dynamic professional with extensive experience at FedEx, excelling in customer service and team leadership. Proven ability to enhance operational efficiency and drive sales through effective communication and conflict resolution. Skilled in cash handling and inventory management, consistently delivering exceptional results in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Material Handler
FedEx
Newark
12.2021 - Current
- Ensured timely processing and delivery of customer shipments.
- Streamlined warehouse operations through effective collaboration with team members.
- Trained new hires on proper handling techniques and safety practices.
- Maintained cleanliness of work area in accordance with company organization guidelines.
- Executed loading and unloading of shipments while adhering to safety protocols.
Sales Lead / Cashier
The Children's Place
Brooklyn
11.2015 - 09.2020
- Supervised sales floor operations to ensure exceptional customer service and support for associates.
- Trained new hires while demonstrating effective upselling and customer engagement techniques.
- Managed cash register operations, balancing drawers efficiently during opening and closing shifts.
- Maintained merchandise presentation to align with visual merchandising strategies for enhanced store appeal.
- Responded to customer inquiries professionally to resolve issues and maintain satisfaction.
- Developed and executed a successful sales strategy that increased overall revenue.
Sales / Cashier / Stock Associate
City Sports
New York
05.2013 - 09.2015
- Processed transactions accurately and managed register closings
- Provided customer assistance in fitting rooms and shoe department
- Restocked merchandise, maintained visual displays, and ensured store cleanliness
- Informed customers about promotions and ensured high service standards
Stock / Sales Associate
NY Cake and Baking Distribution
New York
09.2011 - 02.2012
- Provided personalized customer service in specialty retail environment.
- Managed inventory, stocked shelves, and arranged product displays for visual appeal.
- Handled phone inquiries while assisting with pricing, coding, and item retrieval.
Education
High School Diploma -
Franklin Delano Roosevelt
Brooklyn, NY06-2010
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Skills
- Customer service and sales
- Team leadership
- Cash handling and POS systems
- Inventory management
- Communication and conflict resolution
- Fast-paced work environments
References
Available upon request.
Timeline
Material Handler
FedEx
12.2021 - Current
Sales Lead / Cashier
The Children's Place
11.2015 - 09.2020
Sales / Cashier / Stock Associate
City Sports
05.2013 - 09.2015
Stock / Sales Associate
NY Cake and Baking Distribution
09.2011 - 02.2012
High School Diploma -
Franklin Delano Roosevelt