Paulette Bohan
Administrative Assistant
San Francisco,CA
Summary
Organized and self-motivated Administrative Assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team or as an individual. Successful record of fielding phone calls, data entry, scheduling, providing information to clients, and acting as liaison between departments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Tidy Up Portland LLC
Portland, Oregon
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and contractors.
- Executed record filing system to improve new customer onboarding process.
- Sorted incoming e-mails and distributed to correct recipient.
- Updated spreadsheets and databases to track, analyze and report on new and existing customers.
- Edited documents to improve accuracy of language, flow and readability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Main person of contact for both customer and contractor support.
- Conducted research on customer properties to ensure accuracy for booking estimates.
- Interacted with customers to set up services according to their specific needs.
- Received and sorted incoming messages to record, dispatch or assign to correct recipient.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
Cleaning Contractor
Tidy Up Portland
Portland, OR
04.2020 - 07.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Worked alongside other cleaners & solo to complete residential jobs & vacation rental turnovers.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Collaborated closely with clients to assess needs, and better understand entire project scope.
- Introduced new cleaning methods, practices and systems to reduce cleaning time.
Retail Sales Associate
Imeldas & Louis Shoes
Portland , Oregon
01.2020 - 03.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Worked with loss prevention in monitoring shopper behavior.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, and gift card activations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Laid off due to Covid-19
Shift Manager/Key Holder
Peak Performance
Portland, Oregon
01.2019 - 08.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new janitorial employees to maintain gym cleanliness.
- Closed store 4-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security areas during busy periods.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Managed fitness centers with emphasis on safety.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Interacted well with customers to build connections and nurture relationships.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Checked members into gym by scanning badges.
- Resolved customer problems and complaints.
- Collected membership or day pass payments from clients and updated account balances.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Maintained close contact with customers to provide updates on issues or service requests.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
Server/Head Bartender
Chico Hot Springs Resort
Emigrant, MT
02.2013 - 01.2018
- Mentored team members and coached on procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 100 customers daily.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Consulted with managers to organize special events and promotions.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Set up glassware, liquor and other necessary supplies for special events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PASkills
Office administration
Process optimization
Administrative support
Multi-line Telephone Systems
Relationship building
Sorting and labeling
Contract agreement preparation
Strategic planning
Supervising staff
Business administration
Office management
Staff Management
Customer and client relations
Workflow planning
Filing and data archiving
Quality assurance
Mail distribution
Scheduling
Employee training and development
Travel coordination
Time management
Patient Scheduling
Attendance record management
Policy and procedure modification
Travel planning
Employee timesheet processing
Multi-line phone proficiency
Information security
Hobbies:
- I love all things outdoors; camping, hiking, backpacking, beach days, paddle boarding, gardening.
- Appreciation of the arts; concerts, listening to music, painting, cooking, movies, plays.
- Travel; road trips, flying, experiencing new foods & cultures.
Timeline
Administrative Assistant
Tidy Up Portland LLC
07.2021 - Current
Cleaning Contractor
Tidy Up Portland
04.2020 - 07.2021
Retail Sales Associate
Imeldas & Louis Shoes
01.2020 - 03.2020
Shift Manager/Key Holder
Peak Performance
01.2019 - 08.2019
Server/Head Bartender
Chico Hot Springs Resort
02.2013 - 01.2018
No Degree - Liberal Arts And General Studies
Community College of Philadelphia