Paulette Bohan
Administrative Assistant
San Francisco,CA
Summary
Organized and self-motivated Administrative Assistant with training in a wide range of office administration tasks. Able to work under pressure and collaborate with a team or as an individual. Successful record of fielding phone calls, data entry, scheduling, providing information to clients, and acting as liaison between departments.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Tidy Up Portland LLC
Portland, Oregon
07.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and contractors.
- Executed record filing system to improve new customer onboarding process.
- Sorted incoming e-mails and distributed to correct recipient.
- Updated spreadsheets and databases to track, analyze and report on new and existing customers.
- Edited documents to improve accuracy of language, flow and readability.
- Offered technical support and troubleshot issues to enhance office productivity.
- Conducted onboarding to help new hires adjust to administrative and performance aspects of jobs.
- Main person of contact for both customer and contractor support.
- Conducted research on customer properties to ensure accuracy for booking estimates.
- Interacted with customers to set up services according to their specific needs.
- Received and sorted incoming messages to record, dispatch or assign to correct recipient.
- Oversaw day-to-day operations of large teams across several sites.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
- Interceded between employees during arguments and diffused tense situations.
Cleaning Contractor
Tidy Up Portland
Portland, OR
04.2020 - 07.2021
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Adhered to safety protocols, resulting in zero complaints, hazards or lost-time accidents.
- Organized and used industrial cleaning products following strict safety procedures.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Assisted with special facility events by preparing rooms, installing decorations and transporting supplies.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Worked alongside other cleaners & solo to complete residential jobs & vacation rental turnovers.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals and materials properly and with caution.
- Promoted building security by locking doors and checking electrical appliances for safety hazards.
- Collaborated closely with clients to assess needs, and better understand entire project scope.
- Introduced new cleaning methods, practices and systems to reduce cleaning time.
Retail Sales Associate
Imeldas & Louis Shoes
Portland , Oregon
01.2020 - 03.2020
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Greeted customers and helped with product questions, selections and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Folded and arranged merchandise in attractive displays to drive sales.
- Issued receipts and processed refunds, credits or exchanges.
- Supported efficient and timely replenishment of sales floor merchandise.
- Worked with loss prevention in monitoring shopper behavior.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Used POS system to process sales, returns, and gift card activations.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Laid off due to Covid-19
Shift Manager/Key Holder
Peak Performance
Portland, Oregon
01.2019 - 08.2019
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new janitorial employees to maintain gym cleanliness.
- Closed store 4-5 days per week by counting registers, making deposits and storing and filing all daily paperwork.
- Received and counted money.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored security areas during busy periods.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Promptly attended to guest needs concerning fitness room, locker room and relaxation area.
- Responded promptly to customer issues and resolved problems through effective communication and decision making skills.
- Managed fitness centers with emphasis on safety.
- Supported enrollees in fitness program services by encouraging participation in Zumba, yoga and other beneficial workout classes.
- Interacted well with customers to build connections and nurture relationships.
- Drove revenue by communicating and demonstrating benefits of products and special promotions to customers.
- Checked members into gym by scanning badges.
- Resolved customer problems and complaints.
- Collected membership or day pass payments from clients and updated account balances.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Recorded equipment, facility and janitorial issues to facilitate maintenance.
- Maintained close contact with customers to provide updates on issues or service requests.
- Directed guests and appointments to fitness consultants to increase membership enrollments.
- Monitored check-ins to identify delinquent accounts and collect payments.
- Delivered gracious telephone service by answering calls knowledgeably and providing accurate information.
- Kept front desk and lobby clean, clutter-free and orderly to present attractive atmosphere.
Server/Head Bartender
Chico Hot Springs Resort
Emigrant, MT
02.2013 - 01.2018
- Mentored team members and coached on procedures and productivity strategies.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Poured and prepared mixed drinks for over 100 customers daily.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Consulted with managers to organize special events and promotions.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Served high customer volumes during special events, nights and weekends.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Updated drink menu with creative cocktails, contemporary wines and craft beers.
- Set up glassware, liquor and other necessary supplies for special events.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
Education
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
Philadelphia, PASkills
Office administration
undefinedHobbies:
- I love all things outdoors; camping, hiking, backpacking, beach days, paddle boarding, gardening.
- Appreciation of the arts; concerts, listening to music, painting, cooking, movies, plays.
- Travel; road trips, flying, experiencing new foods & cultures.
Timeline
Administrative Assistant
Tidy Up Portland LLC
07.2021 - Current
Cleaning Contractor
Tidy Up Portland
04.2020 - 07.2021
Retail Sales Associate
Imeldas & Louis Shoes
01.2020 - 03.2020
Shift Manager/Key Holder
Peak Performance
01.2019 - 08.2019
Server/Head Bartender
Chico Hot Springs Resort
02.2013 - 01.2018
No Degree - Liberal Arts And General Studies
Community College of Philadelphia
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