Paulette Brazil
Gretna,United States
Summary
Dynamic and results-driven Customer Support and Finance professional with extensive experience in supervisory roles, demonstrating a proven track record in managing teams and enhancing operational efficiency. Recognized for a strong sense of urgency and the ability to excel in fast-paced environments, consistently delivering exceptional service and support. Eager to leverage expertise in a challenging position that fosters initiative and offers opportunities for career growth. Committed to driving team performance and contributing to organizational success through innovative solutions and strategic leadership.
Overview
32
32
years of professional experience
Work History
Scale House Clerk
T. Parker Host
Avondale, LA
04.2024 - Current
- Supervised scale operations, focusing on accuracy of weight measurements and meticulous data entry processes.
- Processed incoming and outgoing shipments, maintaining detailed records for compliance.
- Coordinated with truck drivers to optimize delivery schedules, ensuring timely and effective logistics operations.
- Trained new employees on scale house procedures and safety protocols.
- Supported inventory control efforts by accurately weighing inbound shipments and updating internal tracking systems accordingly.
- Coordinated effectively with truck drivers to facilitate smooth traffic flow through the scale house area during peak times.
- Adhered to all company safety policies and procedures, contributing to a safe working environment for all employees.
- Provided excellent customer service, resolving issues quickly and professionally to maintain positive client relationships.
- Supported management in various administrative tasks as needed, including filing, data entry, and creating reports.
- Assisted accounts receivable department with collections efforts by providing necessary documentation relating to disputed invoices or charges as needed.
- Managed scale operations to ensure accurate weight measurements and data entry.
Banking Specialist
Harrahs Casino
New Orleans, LA
01.2001 - 03.2024
- Supervised the cashier personnel and the operation of all casino cage locations during a given shift.
- Reduced and controlled payroll related expenses by adjusting scheduling needs to meet business demands.
- Prepared bank deposits, balanced assigned funds as necessary, learned to use and operate the kiosk system.
- Utilized basic computation and mathematics, and maintained electronic registers for all payment transactions including cash and credit cards.
- Verified identification of customers when needed and authenticity of tickets and requests for payouts.
- Completed opening and closing responsibilities accurately and efficiently, ensured cash handling standards were met, company funds were secured and complied with inventory control procedures.
- Processed financial transactions accurately and efficiently within high-volume cash handling environment.
Financial Center Manager
United States Air Force
New Orleans, LA
12.1994 - 12.1998
- Led and directed customer service and sales, motivated and coordinated with teams to sell, increase productivity and champion innovation by leading from the top.
- Supervised banking center staff and was responsible for complying with policies to increase profitability.
- Conducted associate performance evaluations quarterly and annually and monitored direct reports’ quarterly development plans.
- Communicated periodically with upper management to review performance and staff on developments.
- Managed and monitored staff’s contribution towards customer’s sales and service functions of the banking center.
- Delivered deposit and loan products to strengthen long term customer and banking relationship for guaranteeing profitability of banking center.
Education
Business Administration
University of New Orleans
New Orleans, LAHigh School Diploma - undefined
John Ehret High School
Marrero, LASkills
- Communicative, Time Management and Organization
- Record-Keeping, Eligibility Verification and Data Analysis
- Strategic, Critical Thinking and Complaint Resolution
- Software Programs/Technology(Zendesk, Teams, MSO)
- Collaborative, Team Building and Live Chat Achievement
- Payment Processing, Email Support and Quality Assurance
- Organizational growth
- Cash handling expertise
- Teamwork orientation
- Record keeping
- Inspections
- Weighing operations knowledge
Timeline
Scale House Clerk
T. Parker Host
04.2024 - Current
Banking Specialist
Harrahs Casino
01.2001 - 03.2024
Financial Center Manager
United States Air Force
12.1994 - 12.1998
High School Diploma - undefined
John Ehret High School
Business Administration
University of New Orleans