Lora Wilson

Daily responsibilities

Routing, planning and dispatching for 20 drivers Monday through Friday with weekend work on as needed basis

Coordinating customer deliveries based on customer need, product and location, minimum of 40 deliveries a day, up to over 100 deliveries daily during peak season

Ensure deliveries are made on time, update customer's and customer service in the event of a delay

Knowledgeable in geography within a 5 state radius as our deliveries are planned in 5 states, Illinois, Indiana, Wisconsin, Michigan, Iowa

Loading trailers with correct product and correct amount

Knowledgeable with which trailers are used for which product, how much product they can carry, which products are compatible in compartment trailers, and if a wash out is required in between loading

Ordering 6 different products and maintaining those tank inventories to ensure we have enough product on hand to load trailers and meet customer expectations

Schedule loading of trailers whether its at our tank farm on site, or a vendor location, working with Operations to ensure we have enough product to pick up at vendors

Responsive to any phone calls before my scheduled shift, or after my scheduled shift

Schedule emergency deliveries and last minute requests, week nights or weekends

Communicate daily with drivers via text and phone

Communicate daily with salesman's via text, email and phone

Communicate daily with customer service via email and Teams

Communicate with my supervisor through out the day

Plan all routes in Samsara, knowledgeable with SAP, print all BOL's, give correct COA with paperwork, driver's checklist's and customer site qualifications.

Oversee drivers HOS

Troubleshoot when the unexpected happens, call offs, equipment issues, weather related set backs

Make sure all trailers are maintained properly, schedule repairs as needed, maintain VIK dates

Schedule driver's PTO

Over see driver's monthly training is complete

Follow all of the company's guidelines

About me:

Very organized, great eye for attention to detail, strong communication skills, ability to multi-task and think/plan ahead, professional, punctual, honest, respectful, reliable, fair, consistent, willing to learn new things and take on more tasks as needed.

• Checked loads to identify contents and unauthorized or highly regulated materials.
• Compiled data on daily collections, billings, and receipts to assist with financial recordkeeping.
• Weighed and measured hazardous materials and updated Chempax records with collected data.
• Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.
• Prepared and attached labels detailing relevant data on samples requested by customer in 16oz containers.
• Reported discrepancies and shortages to management to help keep line on-track.
• Conferred with customers to handle issues related to products, materials and services related to everyday operations.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Increased customer satisfaction by resolving clerical or mathematical issues.
• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

• Monitored daily and weekly key performance indicators to maintain on-track status.
• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Oversaw daily shipping operations, including loading and unloading of outbound trailers, replenishing of pallets, inventory management and supervising work of 15 member team.
• Motivated and trained employees to maximize team productivity.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
• Interacted well with management and customers to build connections and nurture relationships.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Monitored over 15-20 employees' day-to-day activities and made plans to ensure tasks on hand got done in a timely manner.
• Directed product flow and informed management of delays and challenges, as well as suggested resolutions.