Kathy Hutchinson
Lusby,MD
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Scale House Clerk
Calvert County Government
Lusby, MD
01.2022 - Current
- Obtained information regarding material entering landfill to determine appropriate billing information for customers.
- Inspected incoming loads for prohibited materials.
- Reported customer and supplier problems to management team to enable quick resolution.
- Processed payments from customers, including cash and credit transactions.
- Ensured compliance with all federal, state, and local regulations related to weighing operations.
- Maintained accurate records of all incoming and outgoing truck traffic.
- Assisted in the maintenance of scale house equipment such as scales and computers.
- Verified weight tickets against actual weights entered into the computer system.
- Provided customer service assistance to guests onsite as needed.
- Performed daily weigh-ins for customers, ensuring accuracy of readings.
- Greeted customers, directed haulers and answered questions accurately.
- Gave scale tickets to customers, signed waste manifests and documented incoming waste.
- Implemented process improvement initiatives.
- Calibrated scales on a regular basis to ensure accuracy of measurements taken.
- Compiled data reports for management review and analysis.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Maintained records of all collected recyclables including weights, volumes, types.
- Identified, sorted, and separated recyclable materials such as plastic, paper, metal, glass, and cardboard.
- Ensured that all waste was disposed of properly according to local regulations.
- Assisted in troubleshooting issues that arose during the sorting process.
- Inspected incoming materials for contamination before sorting them into designated bins or areas.
- Recorded daily recycling data including quantity and type of material sorted.
- Provided guidance to other sorters on proper techniques for sorting materials correctly.
- Contributed ideas for improving efficiency in the recycling facility's operations.
Customer Service Manager
Nick's Of Calvert
Prince Frederick, MD
06.2014 - 01.2022
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
- Monitored staff performance to ensure adherence to customer service standards.
- Identified opportunities for cost reduction and savings initiatives.
- Implemented effective policies and procedures for operations.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Oversaw recruitment, hiring, and onboarding processes for new employees.
- Developed long-term partnerships with external vendors.
Education
Environmental Science
College of Southern Maryland
Prince Frederick, MDSkills
- Organizational abilities
- Technical knowledge
- Customer Service
- Cross-Functional Communication
- Data Entry
- Accurate Recordkeeping
- Data Verification
- Data Documentation
- Multitasking
- Time management abilities
- Teamwork and Collaboration
- Bookkeeping
- Spreadsheet tracking
- Word Processing
Timeline
Scale House Clerk
Calvert County Government
01.2022 - Current
Customer Service Manager
Nick's Of Calvert
06.2014 - 01.2022
Environmental Science
College of Southern Maryland
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