Paulette Daniels
Pittsburg,KS
Summary
Motivated professional committed to delivering exceptional service within a collaborative environment that values excellence and teamwork. Eager to leverage skills and experience in a dynamic setting that encourages innovation and growth. Aiming to drive success through dedication and a shared vision for quality and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Maintenance Analyst
Day & Zimmermann, Kansas Ammunition Plant
Parsons, KS
08.2024 - Current
- Evaluated operational data to uncover trends and enhance production efficiency.
- Achieved improved operational readiness through effective management of preventative maintenance orders. Optimized parts ordering and inventory systems to reduce downtime. Enhanced documentation accuracy with comprehensive daily work logs.
- Oversaw procurement processes, including purchase requisitions, goods receipt verification and purchasing. Managed accounts payable invoicing and coordinated vehicle licensing operations.
- Partnered with colleagues to reinforce a culture of safety and compliance at the company.
Production Operator/Final Inspector
Day & Zimmerman - Kansas Army Ammunition
Parsons, Kansas
11.2023 - 08.2024
- Operated assembly machinery by examining connections for correct fit and fastening parts and subassemblies to guarantee the integrity of ammunition components.
- Maintained compliance with safety, quality and production standards with an understanding of precise measurements and specifications.
- Experience with safe handling, inspection, documentation and labeling of Raw and Finished hazardous products, identifying defects, and taking corrective actions as needed.
- Introduced a method of inspection that reduced fatigue and possible injury by 30%.
Logistics Operations Coordinator II Remote
Premier Global Logistics
Las Vegas, Nevada, USA
08.2019 - 08.2023
- Developed and maintained strategic relationships with carriers and clients, achieving notable recognition for excellence in service delivery.
- Facilitated timely high-volume shipments by gathering client specifications and detailed requirements to ensure compliance with deadlines.
- Executed vendor onboarding and vetting processes, ensuring compliance with border crossing permit regulations.
- Facilitated preparation of carrier and vendor contracts, ensuring compliance with organizational standards.
Client Services Technical Support II
TRC Healthcare Online Publication
Stockton, California, USA
05.2016 - 08.2020
- Delivered mid-level technical support to medical professionals navigating online licensing processes.
- Collaborated with escalation team to address client concerns and drive a 15% increase in retention.
- Achieved a 30% increase in client retention through effective participation in renewal marketing campaign.
Education
Medical Billing and Coding, Honors
Heald College
California01-2012
Skills
- Documentation and reporting within SAP
- Data research and validation
- Critical thinking
- Root-cause analysis
- Performance tracking
- Data interpretation
Accomplishments
- Removed negative carrier responses by 50% - Premier Global
- Reduced carrier cancellations by 40% - Premier Global
- Booked up to 30 loads per day - Completed 700 truck project
- Increased revenue up to 30 % in Renewal Campaign - TRC
Timeline
Maintenance Analyst
Day & Zimmermann, Kansas Ammunition Plant
08.2024 - Current
Production Operator/Final Inspector
Day & Zimmerman - Kansas Army Ammunition
11.2023 - 08.2024
Logistics Operations Coordinator II Remote
Premier Global Logistics
08.2019 - 08.2023
Client Services Technical Support II
TRC Healthcare Online Publication
05.2016 - 08.2020
Medical Billing and Coding, Honors
Heald College
Training
- 20+ years of Customer Service - 250 hours of Medicare Insurance
- 6 months Internship at Digital Capture, Medical Billing
- DAT Board, Cargo Wise, World Trak, Salesforce & SAP