Paulette Ferguson
Ridgeland,SC
Summary
Motivated business owner and bartender/server with a passion for serving customers and building rapport while exceeding customer expectations and maintaining poise and sense of humor in demanding environments. Strong history of exceptional service in customer-oriented environments.
Overview
4
4
years of professional experience
Work History
Bartender/Server
Sunset Pizzeria
08.2023 - Current
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering collaborative work environment that enhanced overall productivity levels.
- Supported needs of 4- person wait staff who attended to specific needs of countless customers daily for restaurant with social relevancy and intentionality.
Owner/Operator
Blue Rain Photography
09.2020 - Current
- Consult with customers to assess needs and propose optimal solutions.
- Train and motivate employees to perform daily business functions.
- Enhance operational efficiency and productivity by managing budgets, accounts and costs.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Managed approximately 25 incoming call, emails and faxes per day from customers
Owner/Operator
Paul’s Landscape Maintenance
03.2020 - Current
- Manage day-to-day business operations.
- Consult with customers to assess needs and propose optimal solutions.
- Reconcile daily sales, returns and financial reports in QuickBooks.
- Optimize team hiring, training and performance.
- Maintain up-to-date administrative records to monitor operational conditions.
- Set, enforce and optimize internal policies to maintain responsiveness to demands.
- Analyzed data to identify up-sale opportunities for new clients, leading to 20% increase in annual revenue
Education
Certificate - Cosmetology
Empire Beauty School
Savannah11.2025
Skills
- Financial Management
- Staff Management
- Budget Development
- Clear and effective communication
- Suggestive Selling
- Relationship Building
- Handling Difficult Customers
- Customer Service
- Hiring and Staffing
- Verbal and Written Communication
- Client Service
Timeline
Bartender/Server
Sunset Pizzeria
08.2023 - Current
Owner/Operator
Blue Rain Photography
09.2020 - Current
Owner/Operator
Paul’s Landscape Maintenance
03.2020 - Current
Certificate - Cosmetology
Empire Beauty School
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