Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Stephen Small

The Colony,TX

Summary

Ambitious individual with proven track record of launching successful businesses, establishing and managing operations, and driving financial results. Respected leader who is adept at cultivating relationships with customers and employees, and motivating teams to work together to achieve business objectives. Exceptional problem-solving and communication skills, with a focus on creating customer-centric solutions to drive business growth. Detail-oriented professional experienced in strategic planning, cost optimization, and team leadership. Proven track record of developing successful strategies and managing operations to achieve both short-term and long-term goals. Exceptional problem-solving and communication skills, with the ability to motivate and lead teams to success. Highly organized, proactive, and results-oriented, with experience in financial management, organizational development, and operational excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Bartender/Server

Quartino Restaurant
07.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

BUSINESS OWNER

Aqua-Tex Power Washing LLC
07.2023 - Current
  • Managed the daily operations related to customer service, inventory management, and marketing.
  • Negotiated contracts and agreements with business partners, vendors, and customers.
  • Established and maintained business relationships with local suppliers to boost business.
  • Developed effective strategies for increasing customer satisfaction and engagement, resulting in an increase in sales revenue.
  • Kept operating expenses low with good business controls.
  • Developed print advertising, social media campaigns, and networking events to deliver messages to target audience.
  • Implemented safety protocols to ensure compliance with industry regulations while protecting workers' health and well-being.
  • Defined strategic plans and kept business on track to meet objectives.
  • Maintained up-to-date records of business transactions using accounting software such as QuickBooks.

PLUMBING TECHNICIAN

Above & Beyond Plumbing Services
11.2014 - 02.2023
  • Provided customer service support to address client inquiries regarding plumbing projects.
  • Installed, maintained and repaired plumbing systems in residential and commercial buildings.
  • Reviewed customer complaints carefully before commencing work in order to provide an effective solution.
  • Inspected pipes and fixtures for leaks or other problems using specialized equipment.
  • Repaired valves, strainers and other plumbing devices using hand and power tools.
  • Maintained accurate records of all repairs, maintenance, and installations.

REMODELER

Level Contracting LLC
08.2012 - 10.2014
  • Demonstrated ability to accurately measure and cut materials for installation.
  • Created detailed project estimates based on labor costs, material expenses and timeline considerations.
  • Assisted in the development of strategies for improving efficiency during remodeling processes.

Education

High School Diploma -

Frisco High School
Frisco, TX
2012

Skills

  • Sales Strategies
  • Business Administration
  • Process Improvements
  • Delegating Work
  • Desktops, Laptops, and Mobile Devices
  • Driven and Determined
  • Financial Management

Certification

Journeyman Plumber

Timeline

Bartender/Server

Quartino Restaurant
07.2024 - Current

BUSINESS OWNER

Aqua-Tex Power Washing LLC
07.2023 - Current

PLUMBING TECHNICIAN

Above & Beyond Plumbing Services
11.2014 - 02.2023

REMODELER

Level Contracting LLC
08.2012 - 10.2014

High School Diploma -

Frisco High School
Stephen Small