Paulette Heuss
MANSFIELD,Ohio
Summary
Detail-oriented Quality Supervisor with 17 years of experience in successful program development. Known for promoting positive professional relationships and providing exemplary customer service. Skilled in time management and team coordination. Reliable Quality supervisor with excellent attention to detail and workplace focus. Offering proven history of analyzing data and systems to improve overall productivity. Focused Quality Supervisor with aptitude for coordinating personnel and promoting productivity. Offering 17 years of [Industry] performance. Highly organized and familiar with state and federal compliance regulations. Focused Quality Supervisor with aptitude for coordinating personnel and promoting productivity. Focused Quality Control Supervisor offering strengths in team training, management and monitoring. Dedicated to improving system procedures and controls to maximize quality and minimize errors. Observant and detail-oriented in monitoring and improving production activities.
Overview
16
16
years of professional experience
Work History
Quality Supervisor
Galion LLC
10.2007 - Current
- Maintained QA programs.
- Directed and supervised [Number] employees involved in product inspection and quality control procedures.
- Oversaw department of [Number] by supervising daily operations, providing technical support and coordinating personnel.
- Established inspection equipment to meet quality control standards.
- Monitored activities and supporting systems in [Type] settings to check compliance with all institutional and regulatory requirements
- Served as point of contact for individuals seeking [Type] warranty information and worked to resolve customer conflicts and product issues.
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Reported on short- and long-term trends in production to help management make proactive decisions.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Trained personnel in proper sampling techniques, raw materials testing protocols and finished product inspection and testing strategies.
- Collaborated cross-functionally with supervisors from departments such as [Type] and [Type] to coordinate effective solutions to systemic problems, resulting in direct reductions in error and rework rates.
- Directed consistent measuring, inspection and testing procedures and tabulated data for detailed reports.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Monitored staff organization and suggested improvements to daily functionality.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Scheduled and chaired quality review meetings to review effectiveness of performance mitigating risk, improving throughput and achieving customer satisfaction.
- Inspected products and worker progress throughout production.
- Reported production malfunctions to managers and production supervisors.
- Specified quality requirements of raw materials with suppliers.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Evaluated interactions between associates and customers to assess personnel performance.
Education
High School Diploma -
Lexington High School
Lexington, Ohio06.1983
Skills
- Staff Training
- Product Development
- Document Quality
- Active Listening
- Technical Support
- Sampling Techniques
- Maintaining Clean Work Areas
- Quality Assurance Controls
- Data Tabulation
- Team Meetings
- Laboratory Oversight
- Performance Improvement Tracking
- Social Perceptiveness
- Report Generation
- Investigative Oversight
- Duty Assignments
- Operational Efficiency
- Personnel Records
- Organizational Systems
- QC Inspections
- Customer Interaction
- Employee Performance Reviews
- Inventory Records
- Quality Improvement Initiatives
- Inspection Reports
- Customer Needs Assessments
Timeline
Quality Supervisor
Galion LLC
10.2007 - Current
High School Diploma -
Lexington High School
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