Paulette Murdock
Spring,TX
Summary
Seasoned C.O.T.A with a robust background in pediatric and home health therapy, notably with Epic Home Health Services. Excelled in client assessment and electronic documentation, enhancing patient outcomes through effective goal setting and team collaboration. Demonstrates a unique blend of technical proficiency and exceptional customer service, ensuring high-quality care and support. Skilled in serving as first point of contact for consumers seeking assistance with products and services. Experience includes troubleshooting, problem-solving, and customer education. Strengths include strong communication skills, empathy, and patience. Showcased ability to positively impact consumer satisfaction and brand reputation through prompt resolution of concerns and proactive service improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Consumer Care Representative
Sykes/Sitel group
Houston, TX
03.2021 - 06.2022
- Answered customer inquiries regarding product features, benefits, and use.
- Addressed customer complaints in a professional manner and worked to resolve issues quickly and efficiently.
- Provided technical support for customers with product-related queries.
C.O.T.A
Epic Home Health Services
Houston, Texas
06.2012 - 10.2015
- Provided direct occupational therapy services to clients in a variety of settings.
- Developed and implemented individual treatment plans according to the client's needs and goals.
- Assisted clients with activities of daily living, such as dressing, grooming, bathing, toileting, and eating.
- Monitored patients' safety during treatments and provided appropriate interventions when necessary.
- Conducted home visits for assessment purposes or to provide additional support for families caring for special needs individuals.
- Instructed patients and families on skills, techniques and exercises for at-home rehabilitation.
- Selected, modified and customized adaptive equipment and assistive technology for patients.
- Implemented patient treatment plans as established by licensed occupational therapists in support of patient goals.
- Treated patients to improve fine motor and movement skills.
C.O.T.A
Exceptional Pediactric Therapy
Houston, Texas
06.2013 - 10.2014
- Provided direct occupational therapy services to clients in a variety of settings.
- Developed and implemented individual treatment plans according to the client's needs and goals.
- Assisted clients with activities of daily living, such as dressing, grooming, bathing, toileting, and eating.
- Instructed family members on how to implement therapeutic interventions for their loved ones.
- Created documentation that accurately reflects the client's progress towards achieving their goals.
- Conducted home visits for assessment purposes or to provide additional support for families caring for special needs individuals.
C.O.T.A
Soliant Health Services/Aldine ISD
Houston, Texas
08.2010 - 06.2013
- Provided direct occupational therapy services to clients in a variety of settings.
- Developed and implemented individual treatment plans according to the client's needs and goals.
- Assisted clients with activities of daily living, such as dressing, grooming, bathing, toileting, and eating.
- Designed and implemented adaptive equipment programs for clients with physical disabilities.
- Created documentation that accurately reflects the client's progress towards achieving their goals.
C.O.T.A
Cole Therapy
Humble, Texas
07.2011 - 04.2013
- Developed and implemented individual treatment plans according to the client's needs and goals.
- Assisted clients with activities of daily living, such as dressing, grooming, bathing, toileting, and eating.
- Performed assessments on clients to determine their level of functioning.
Glenbrook Health and Rehabilitation
Fort Wayne, IN
07.2008 - 10.2008
- Clinical externship, under supervision of OTR
- Worked directly with patients toward goals and modified goals as needed
- Participated in home evaluation, family care meetings and team meetings
- Assessed and documented residents progress daily
- Co lead group therapy treatment sessions with PTA, and Speech Intervention selection to apply during treatment
Education
Associates of Applied Science - Occupational Therapy Assistant
Brown Mackie College
Fort Wayne, IN10.2008
Skills
- School Based Therapy
- Pediatric clinic
- Home health
- Electronic Documentation
- Call center experience
- Call Documentation
- Customer Service
- Computer Skills
- Team Collaboration
- Microsoft Office
- Goal Setting
- Client assessment
Certification
- Liscensed COTA
Timeline
Consumer Care Representative
Sykes/Sitel group
03.2021 - 06.2022
C.O.T.A
Exceptional Pediactric Therapy
06.2013 - 10.2014
C.O.T.A
Epic Home Health Services
06.2012 - 10.2015
C.O.T.A
Cole Therapy
07.2011 - 04.2013
C.O.T.A
Soliant Health Services/Aldine ISD
08.2010 - 06.2013
Glenbrook Health and Rehabilitation
07.2008 - 10.2008
- Liscensed COTA
Associates of Applied Science - Occupational Therapy Assistant
Brown Mackie College
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