Paulette Olivas Escalante
Phoenix,AZ
Summary
Dynamic Senior Administrative Assistant with extensive experience at Banner Health, excelling in scheduling, travel coordination, and executive support. Highly organized and technologically savvy, I effectively managed office operations and enhanced communication flow, ensuring seamless execution of high-level meetings. Proven ability to prioritize tasks and maintain professionalism in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Church Administrator
Iglesia Conforme al Corazon de Dios
Phoenix, AZ
04.2023 - Current
- Provided administrative support including answering phones, responding to emails and scheduling appointments.
- Ordered supplies needed for daily operations of the church office.
- Managed church budget and financial reporting, ensuring accuracy of all church accounts.
- Compiled weekly service bulletins and monthly newsletters, ensuring timely distribution to congregation members.
- Monitored church facilities for maintenance needs; coordinated repairs with outside vendors when necessary.
- Responded to inquiries from congregants regarding spiritual matters or other issues related to the church's mission.
- Coordinated travel arrangements for pastors attending conferences or workshops offsite.
Senior Administrative Assistant
Banner Health
Phoenix, AZ
02.2025 - 06.2025
- Provided administrative support to the senior management team, consisting of the Chief Operating Officer, Associate Director, and HR Director.
- Scheduled meetings, appointments, and events for executives.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Produced and distributed memos, newsletters, and other forms of communication.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
Surgery Scheduler Obstetric/Gynecologist
Banner Health Women's Clinic
Phoenix, AZ
11.2023 - 02.2025
- Coordinated with patients, staff, and physicians to ensure accurate scheduling of obstetrical surgeries for a women's clinic.
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Assisted with pre-operative preparation such as obtaining insurance authorizations, lab work, radiology tests.
- Created and managed surgical schedules for multiple gynecologists.
- Processed payments from patients for surgical services rendered.
- Managed appointment reminders for upcoming surgeries via phone or mailers.
- Collaborated with other hospital personnel to coordinate resources for optimal patient flow during surgery scheduling processes.
Patient Financial Services Representative
Banner University Heart Clinic
Phoenix, AZ
01.2023 - 11.2023
- Greeted patients and guests upon entering lobby areas.
- Reviewed insurance information with patients and processed copays.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Assisted patients with canceling and rescheduling appointments.
- Answered phone calls and took messages for staff members.
- Filed appointment documents and organized clerical supplies.
- Updated patient information in databases and adhered to confidentiality requirements.
- Answered incoming calls from patients regarding billing inquiries and resolved customer service issues.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
Customer Success Specialist
Wells Fargo
02.2020 - 01.2023
- Customer Success Specialist working in customer service and dealing with everyday banking
- Answered incoming calls, providing frontline customer support or assistance with product and service transactions.
- Helped customers manage their accounts, give account balance, history, etc., help with their online account, file claims, and much more.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Cashier
McDonald's
09.2018 - 12.2019
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed sales transactions to prevent long customer wait times.
- Helped customers find specific products, answered questions and offered product advice.
Packer
Bakery
06.2018 - 08.2018
- Arranged items on pallets according to size and weight.
- Assembled cartons, crates and containers to prepare for shipping.
- Verified labels for appropriate order numbers and item specifications.
Education
Bachelor's Degree - Health/Health Care Administration/Management
Grand Canyon University
Phoenix, AZ04.2023
High School Diploma -
Trevor Browne High School
Phoenix, AZSkills
- Scheduling and Calendar Management
- Multitasking and Prioritization
- Courteous and Professional
- Payment Collection
- Office Administration
- Clerical Support
- Technologically Savvy
- Insurance pre-certifications
- Meeting planning
- Administrative operations
- Highly organized
- Travel coordination
- Executive support
- Expense reporting
Certification
- Certified Patient Access Specialist
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
- Worship Team Leader
- Keyboard Player and Singer
- Youth Leader
- Boys & Girls Club Volunteer
Timeline
Senior Administrative Assistant
Banner Health
02.2025 - 06.2025
Surgery Scheduler Obstetric/Gynecologist
Banner Health Women's Clinic
11.2023 - 02.2025
Church Administrator
Iglesia Conforme al Corazon de Dios
04.2023 - Current
Patient Financial Services Representative
Banner University Heart Clinic
01.2023 - 11.2023
Customer Success Specialist
Wells Fargo
02.2020 - 01.2023
Cashier
McDonald's
09.2018 - 12.2019
Packer
Bakery
06.2018 - 08.2018
Bachelor's Degree - Health/Health Care Administration/Management
Grand Canyon University
High School Diploma -
Trevor Browne High School
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